Contract- Permanent
Hours- 22.2 hours per week
Salary- £24,027 – £25,183 pro rata, per annum) plus payment of a Real Living Wage Supplement, if applicable
Blackpool Coastal Housing (BCH) manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive.
BCH also manages an extensive supported housing offer for both adults, young people and children, provides emergency homeless accommodation in Blackpool and delivers Blackpool’s Care & Repair Service.
Care & Repair is Blackpool's Home Improvement agency, working with social and health care organisations to help people live independently and with dignity in their own homes. It is within our Care & Repair team that a fantastic opportunity has arisen for an Administrative Support Officer to join our team and you might be exactly who we’re looking for!
ADMINISTRATIVE SUPPORT OFFICER
We are seeking an organised and adaptable individual with a keen eye for detail to provide outstanding customer and administrative support to our Care and Repair team. The role involves working in the equipment services team, liaising with customers, contractors, and health professionals, both via phone and email.
Strong IT and administrative skills are vital, as you will be managing records for home improvement works, scheduling appointments with customers and contractors, updating databases, processing invoices, and handling referrals, enquiries, complaints, and minute-taking. You will deliver a high-quality, customer-focused service for Blackpool residents.
Applicants should be proactive, able to plan and prioritise tasks to meet deadlines, and possess excellent written, verbal, and numerical communication skills. A solid understanding of General Data Protection Regulations is essential, along with a flexible, "can-do" attitude.
Experience in a customer service environment is an advantage.
About Blackpool Coastal Housing
Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.
BCH continues to expand its services across many areas and we currently employ just over 200 committed and valued staff.
We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference – Inspiring People to Build Sustainable Communities.
Why Work With Us
BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.
We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.
We also offer a fantastic reward and benefits package which includes:
1. Competitive rates of pay
2. 26 days paid annual leave per annum, in addition to bank holidays
3. Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
4. An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
5. Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
6. Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
7. Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
8. 24/7 Employee Assistance Programme and access to counselling services
9. Enhanced maternity, paternity and adoption pay schemes
10. A wide variety of training and learning and development opportunities
11. Staff Suggestion Scheme
12. Free annual flu vaccinations and Occupational Health Support
How to Apply
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!
For further information about this position please email Sharon Ellis, Care and Repair Services Manager at Sharon.Ellis@bch.co.uk.
To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available. Alternatively, CVs will also be considered if applying through an online jobs board.
Please ensure your application/CV clearly demonstrates your suitability for this position.
Closing date for applications: Sunday, 6th April 2025*
Interview date: Wednesday 16th April 2025
*BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.
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