SCUK, one of the UK’s Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business. You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.
We have a range of benefits available which include:
* Competitive salary of £27,000-£29,000 per annum (dependant on experience)
* 25 days holiday per annum, plus bank holidays
* Annual bonus based on personal and company performance
* £500 flexible benefit allowance
* Generous pension contributions
* Employee assistance programme
* Sharesave scheme
* Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
* Local retail and high street brands discounts
What the day to day looks like:
1. Ensuring exceptional customer service is provided to complainants
2. Investigating and resolving the cause of individual complaints
3. Responding to telephone complaints in a professional and timely manner
4. Ac...