SALARY: £33,073.59 pro rata, per annum
HOURS: 30 per week, Monday - Thursday
LOCATION: Albert Road, Avonmouth, Days Road, Bristol
Recycling Assessment & Engagement Officer
About Bristol Waste Company
What we do is important – we’re here to keep Bristol, and beyond, clean, and safe.
We do this for our city’s residents, workers, visitors, and businesses. Our work helps deliver Bristol’s sustainability targets in partnership with the council.
Bristol Waste’s commercial operation, where we serve businesses and organisations across the region, is also growing.
Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than £30 million every year.
We want people who share our values and want to work with us to drive our business forward.
Purpose Of The Role
This is an exciting engagement opportunity to support people at points of change in their life, from moving to new properties to changes in their household, which affect how they manage their waste and recycling. The role also plays a vital role supporting the growth of the city and ensuring all new developments have essential waste and recycling services.
You'll be responsible for engaging with residents who have requested a larger bin; coordinating the installation of new mini recycling centres (MRCs) in flats; conducting site assessments and communicating changes to residents; providing guidance on waste and recycling facilities for new developments as part of the Bristol City Council planning process; making sure residents moving into new developments have the right recycling facilities and service; and engaging with residents across the city to ensure they are able to live sustainably and recycle as much as possible.
This role works closely with the Operational Support Team and MRC Supervisor, fostering strong relationships within the business and with key external stakeholders.
Key Responsibilities
Mini Recycling Centre (MRC) requests:
* Manage and process new requests for MRCs from managing agents, landlords, developers, and members of the public.
* Conduct site visits to assess the suitability of a MRC request.
* Liaise with BWC operational teams and SHEQ to check suitability of sites.
* Oversee the installation of MRCs and communication with residents and MRC requester.
* Keep BWC management systems updated with new sites and services.
Planning Guidance And New Developments
* Provide advice on suitable waste facilities and access for new builds.
* Track applications for new developments to support forecasting of future growth in services.
* Liaise with developers, operational teams, and SHEQ prior to practical completion to ensure final build provides suitable, accessible waste facilities.
* Upon build completion, oversee installation of new MRCs.
* Raise orders and set up invoicing for waste and recycling containers.
Engagement
* Work with Operational Support Team and MRC Supervisor to respond and deal with MRC enquiries received from residents, Councillors, and via the Council website.
* Undertake bin assessments when residents request a larger bin due to household size.
* Support the Customer Relations Team to investigate complaints of unauthorised second bins and take remedial action.
Essential Requirements For The Role
* Working knowledge of the vehicle repair industry.
* Practical experience in maintaining commercial vehicles.
* Ability to work with Job Cards.
* Qualifications in vehicle maintenance – G&G level 2 / IRTEC / MANUFACTURER.
* Effective communication skills.
* Hold a full driving licence valid for use in the UK.
* To be able to attend training on related products.
Our Benefits
Full Job Description can be provided upon request.
* Annual leave package of 25 days plus 8 bank holidays.
* Employer contribution of 5% into the company pension scheme.
* Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
* Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme, and an onsite Physiotherapist. All are free for our colleagues.
* Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme.
* Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
* Employee recognition ‘Stand Out Award’ and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent.
* We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing, and flexibility on hours. If this interests you, please do get in touch, and we can start a conversation.
Everyone Belongs
At Bristol Waste everyone belongs – we are proud of being a truly inclusive organisation.
We give fair and equal consideration to all applications.
We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions or beliefs, and of neuro divergence.
Important Note On Applying
* Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications.
* Due to the high volume of interest, we won’t be able to receive late applications and we are currently unable to respond to all who apply.
* If you haven’t heard from us within three weeks of the closing date, it unfortunately means you won’t be invited to interview on this occasion.
Contact Us
Please contact our People Services team to discuss this role, your application, or any reasonable adjustments and support in applying for this position:
* recruitment@bristolwastecompany.co.uk
* 0117 440 6676
Thank you for your interest in joining Bristol Waste Company. #J-18808-Ljbffr