Job Description
Removals Telesales Team Leader – Dartford, Kent
As a Removals Telesales Team Leader in Dartford, Kent, you will manage a team of telesales experts, driving performance and meeting sales targets in the removals and relocation business. Your leadership and skills will be critical in supporting the company's growth, as it focuses on international residential services. This is a fantastic chance for someone with supervisory expertise in telesales or the removals industry to advance into a leadership role.
What You’ll Be Doing:
1. Managing a team of removals telesales representatives, including supervision, training, and performance management.
2. Setting sales targets and KPIs for the removals telesales staff and guaranteeing their regular achievement.
3. Monitor daily activities, phone volumes, and sales performance to find areas for improvement.
4. Helping team members improve their product knowledge and sales techniques.
5. Organising regular team meetings and one-on-one performance evaluations.
6. Handling escalated client enquiries and complaints professionally.
7. Implementing best practices and techniques to improve telesales efficiency.
8. Keeping accurate records of team performance and sales metrics.
9. Assisting with the recruiting and onboarding of new removals telesales employees.
10. Work...