Job summary An exciting opportunity has arisen as part of the expansion of the Endoscopy service to become part of our administrative support team at South Tees Hospitals NHS Foundation Trust. With a brand new Endoscopy Unit opening at our Friarage site and refurbishment taking place at our James Cook Site, now is an exciting time to become part of our growing Endoscopy Administration team supporting the growth and development of the service. Based at The Friarage Hospital, Northallerton you will play a pivotal role at the start of our patient's journey as you will be the first point of contact for our patients. Working closely with our booking team and nursing staff you will help to deliver an outstanding patient experience. We are looking for people who have excellent inter-personal skills to help put our patients at the heart of our service. You'll be meticulous and organised and able to manage your own workload. Communicating directly with patients to ensure that we are meeting their needs you'll be a role model for the Trust values of being Respectful, Supportive and Caring both to your patients and other colleagues. Main duties of the job The successful candidate will play an active role in supporting others to achieve the smooth day-today running of the busy Endoscopy Service within the South Tees NHS Foundation Trust. The successful candidate will act as first point of contact for all related enquiries from patients, nursing staff and other visitors to the department providing an outstanding reception service. You will manage patient attendance and update of e-Camis or Medilogik computer systems highlighting patient non-attendance/outcome of appointments so the patient can continue on their treatment pathway. Coordinating management of patient health records for appropriate clinic/endoscopy lists you'll have a keen eye for detail and be meticulous in your preparation to ensure that our department runs as smoothly as possible for both patients and clinicians. This can be physically challenging working across the hospital site retrieving patients notes in preparation for endoscopy lists and Urology clinics. This vacancy will close once sufficient applications have been received. About us South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions Your Leadership Impact Service Improvement for Beginners After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team. Date posted 29 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum (pro rata) Contract Permanent Working pattern Full-time, Part-time Reference number 328-DUG-6902664 Job locations Friarage Hospital Bullamoor Road Northallerton DL6 1JG Job description Job responsibilities Please see the full job description and person specification document(s) for main responsibilities of the role. Job description Job responsibilities Please see the full job description and person specification document(s) for main responsibilities of the role. Person Specification Knowledge and Skills Essential Excellent Communication and Interpersonal skills Understanding of clerical processes Efficient and accurate word processing skills Desirable Experience in a clinical setting Knowledge of hospital patient administration system Qualifications and Training Essential GCSE's English and Maths A-C or equivalent qualification or equivalent work experience NVQ 2 in Business Administration or equivalent experience or equivalent work experience. Experience Essential oExperience of providing high levels of efficient and accurate customer care Knowledge of Office and Outlook, including word, excel, e-mail and internet Person Specification Knowledge and Skills Essential Excellent Communication and Interpersonal skills Understanding of clerical processes Efficient and accurate word processing skills Desirable Experience in a clinical setting Knowledge of hospital patient administration system Qualifications and Training Essential GCSE's English and Maths A-C or equivalent qualification or equivalent work experience NVQ 2 in Business Administration or equivalent experience or equivalent work experience. Experience Essential oExperience of providing high levels of efficient and accurate customer care Knowledge of Office and Outlook, including word, excel, e-mail and internet Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name South Tees Hospitals NHS Foundation Trust Address Friarage Hospital Bullamoor Road Northallerton DL6 1JG Employer's website https://www.southtees.nhs.uk/ (Opens in a new tab)