Role: Project Coordinator Location: Huntingdon, PE29 6YA Key Objectives/ Deliverables: Reporting to the project manager, the role holder will be knowledgeable in the area of Access, CRQ, RAMs & HOPs. Initially working on a TX Migration project, but with scope to work across other telecom projects. Responsibilities • Running project schedules from the Genesis Database. • Running dedicated project reports from Genesis Database and presenting the information. • Present weekly totals of target v’s actual. • Booking Access for Genesis Field & customer engineers using various Service Providers (SP’s) access database/portals. • Creating Risk Assessments (RAMs) & Hand Over Packs (HOPs) prior to the activity. • Liaising with Field Engineer’s, Site Managers and Project Managers when required. • Raising and closing site outages CRQ’s via the Remedy database in line with the project requirements. • Checking the quality of the Genesis completion certification and or surveys are uploaded to Genesis database or customer database within SLA. • Tracking all necessary daily/weekly activities on sites including creating/updating /closing down and changing Site Logs in system and updating necessary reports. • Co-ordination of daily project process including generating and maintaining weekly schedules and trackers. • Raising operational deficiencies and monitoring them weekly; coordination of Operational Deficiencies / recording Information in internal system and close customer deficiencies down / reporting specific issues to customer system; monitor the progress of deficiencies raised. • Responsible for asset tracking of project issued items i.e. Test Sims, Keys, Obas etc. • Issuing daily/weekly schedule reports to customer and suppliers. • Coordination of all additional costs requests & sending necessary documentation (including approvals) to PM for PO to be raised. • Requesting PO from PM for any payments required by SPs & or their portals. • Full control of documentations flow processes for access/CRQ/RAMs & HOPs • Working alongside engineers and dealing with day-to-day issues effectively. • Reporting efficiently back to the Customer and keeping Customer relationship effective. Operational Experience Essential – • Knowledge of Microsoft packages • Extensive experience of CRQ management • Ability to use Web Based reporting tools • Experience of customer facing roles Desirable – • Telecoms experience would be helpful • Database Experience • Knowledge of UK Service Providers access portals Person Specifications Essential – • Be a team player. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support. • Ability to work independently • Strong organisational skills • Well presented and professional • Organised and ability to multi-task • Excellent attention to detail • A good planner • Methodical & Structured Desirable – • Ability to articulate and express self clearly in conversations and interactions with others. Clear business and technical writing skills. • Solve problems by using a logical and systematic approach. • Ability to anticipate the implications and consequences of any failures and take appropriate action. • Ability to gain others' support for ideas, proposals, projects, and solutions. Academic & Technical Background Essential – • 3 to 5 years’ experience in a comparable role • Information Technology literate. • English language & written. Desirable – • Comfortable working with multiple stakeholders & within a multi-cultural