This is an exciting opportunity for an experienced operational and people manager to join NHS West Sussex Talking Therapies.
We are nationally recognised as a high performing NHS Talking Therapies service, with a reputation for clinical excellence, innovation and collaborative working with secondary care and voluntary services.
We provide a range of NICE compliant psychological therapies for people experiencing mild to moderate mental health difficulties, and achieve excellent recovery outcomes for our patients. We have good staff retention and aim to grow inclusive staff teams where diversity is valued and the workforce reflects the communities served.
For suitably experienced candidates this could open the door to opportunities within the NHS if you are applying externally and broaden experience, exposure and development if you are applying internally.
The successful candidate will join our existing operational team lead in our West locality and share the operational lead of clinical and non-clinical staff. You will also be part of a wider team of deputy managers working within our service.
Main duties of the job
As operational team lead, you will operate as a valued member of the management team to ensure a high quality service is provided for all our patients, and that our clinicians are supported to achieve our key performance indicators.
The successful candidate will work collaboratively with the local and wider senior teams. Reporting to the deputy operational head of service, you will ensure the service is efficiently and effectively run through excellent operational, HR, financial and performance management. You will drive our change management programmes to achieve improvements in process and patient outcomes.
You will also support the business and administration process manager in the leadership of the administration team. Working as part of a wider team across the different West Sussex Talking Therapies localities you will ensure consistency across the services.
Candidates will need to display strong leadership qualities and the ability to form relationships and engage with clinical and non-clinical colleagues.
This post is based in Chichester and you will need to be able to travel to our other bases and localities across West Sussex.
Job responsibilities
You will have a proven track record of delivering high performance in areas you have managed, bringing your project management skills to strategic service development.
You will be a team player with excellent communication and organisation skills, good attention to detail, awareness of risk management, business planning aptitude and the ability to work independently and use initiative.
Knowledge and understanding of the NHS and national mental health strategies would be an asset.
Person Specification
Qualifications
* Degree qualification or equivalent
* Post graduate project management qualification or experience managing projects
* Evidence of continued development
* Post graduate management or business
Experience
* Demonstrable experience at an operational
* Experience of dealing with complaints
* Proven project management experience, ideally within the healthcare industry
* Experience of financial and budgetary control
* Significant experience of managing staff
* Able to demonstrate experience of being patient centred in approach to service development
* Proven ability to project manage multiple projects at any one time
* Experience of key stakeholder management across a range of audiences
* Management and training/coaching experience
* Knowledge and experience of delivering work stream solutions which include clinical services, governance and compliance, estate, IM&T etc
Skills and Knowledge
* Self-starter and good knowledge of office software
* Strong interpersonal skills
* Well-developed leadership and management skills with the ability to enthuse, motivate and engage individuals and teams
* Confident communicator, able to present to large groups and chair meetings
* Demonstrable influencing and persuasion skills
* Collation of complex information requiring analytical skills with the confidence to present findings
* Able to produce reports and assist in business case writing
* Strong planning and organisational skills
* Understanding of NHS and current mental health agenda
* Able to travel across sites, driver with access to vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£46,148 to £52,809 a year (pro rata)
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