Job Summary
We are seeking a highly motivated and experienced Senior Employee Services Administrator to join our dynamic Employee Services Team for a fixed-term period of 12 months. This is an exciting opportunity to contribute to the delivery of high-quality employment services while taking on a key role in various projects across the organisation. A secondment opportunity is also available for internal candidates interested in expanding their skill set.
As a Senior Employee Services Administrator, you will be responsible for managing the administration of Employee Services processes and systems in line with Trust policies. You will play an essential role in resolving queries, enhancing service delivery, and contributing to key project objectives. This position is ideal for a self-starter who enjoys problem-solving and has a passion for service improvement.
What We Can Offer You
At WUTH, we value and support our staff in every aspect of their careers. Below are just a few of the benefits you will receive while working with us:
* 27 days annual leave + public bank holidays (increasing to 33 days after 10 years of service)
* Annual personal development review and plan to support your career aspirations
* Access to a wide range of training courses for all staff
* NHS Pension
* NHS Discounts
* And a whole lot more!
Key Responsibilities
* Service Delivery: Support the Employee Services Team in delivering high-quality, proactive services, ensuring deadlines are met, and service standards are upheld.
* System Administration: Oversee the administration of Employee Services systems, ensuring efficiency and accuracy in all processes.
* Query Resolution: Respond to and resolve queries from service users in a timely and professional manner, ensuring a high level of satisfaction.
* Workload Supervision: Provide day-to-day supervision of the team, allocate workloads effectively, and contribute to the generation of management information and reports.
* Service Development: Work independently, taking a proactive approach to problem-solving and service development, identifying opportunities for process improvement.
* Project Support: Contribute to the delivery of key employment services projects, ensuring objectives are met and work is carried out efficiently.
Qualifications
Essential
* CPP Certification, NVQ Level 4 or above or equivalent experience
* Experience in a relevant high pressure, customer focussed transactional environment.
Desirable
* ECDL
* Working towards Management Qualification
Knowledge and Skills
Essential
* Significant experience in NHS Employment Services/HR/Payroll environment or equivalent setting
* In depth knowledge of policies and procedures
* Experience of managing/supporting/developing and motivating staff
* In depth knowledge of NHS Workforce Systems
* In depth knowledge of agenda for change and local terms and conditions
Desirable
* Experience of implementing change/service improvement management projects to develop or improve services
Personal Attributes
Essential
* Excellent communication skills with staff at all levels (written, oral and interpersonal)
* Ability to work independently and as part of a team member
* Able to multi-task and continue to function to a high standard when under pressure
* Well organised and creative
* Ability to be credible and confident dealing with all levels of staff including clinicians and senior management staff
Employer details
Employer name
Wirral University Teaching Hospitals NHS Trust
Address
Clatterbridge Hospital
Clatterbridge Road
Bebington, Wirral
CH63 4JY
Employer's website
https://www.wuth.nhs.uk #J-18808-Ljbffr