Duties:
* To ensure the implementation of the Quality Policy, Quality Objectives and to monitor the Clinic's performance.
* Manage quality, risk and governance strategies within the clinic.
* Ensure compliance with the guidance on good practice as set out in the HFEA’s Code of Practice, CQC guidance and all relevant clinical and laboratory EU directives.
* To be responsible for the analysis and investigation of incidents, in conjunction with the Directors, and to ensure that all preventative and corrective actions are completed where applicable.
* Be responsible for the co-ordination of the audit programme ensuring corrective and preventative actions of non-conformities.
* To prepare for and take part in all regulatory inspections (HFEA, CQC, ISO 9001:2015).
* To undertake overall responsibility for the document control system through Qpulse.
* To manage Third Party Agreements for all licensed clinics and assist with the annual review of local and corporate agreements.
* Maintain ISO 9001:2015 for Manchester Fertility.
* Working with Patient Liaison and complaints officer, manage and assess patient and donor feedback questionnaires and support actions resulting from the analysis.
* To maintain Information Governance (IG) standards and policies.
* To schedule and chair the annual management review meeting including preparation of the agenda, and creation/circulation of the minutes and any action points to the Quality Team.
* To ensure training of colleagues to support the QMS.
* This is not intended as an exhaustive list of duties. The job holder may be required to perform other duties depending on the requirements of Manchester Fertility.
Experience
Essential
* Degree or equivalent postgraduate diploma.
* Experience of Quality Management Systems and Risk Management including incident investigation.
* Experience of project management.
* Experience of developing policies and procedures.
* Experience of developing and implementing a quality management framework and carrying out audits.
Desirable
* Experience of working within the fertility industry.
* Recognised management qualification and/or healthcare experience.
Skills
Essential
* Meticulous and thorough, with an excellent eye for detail.
* Organised and able to maintain a structured and logical approach to tasks.
* Analytical, with the ability to interpret and present data.
* Ability to prioritise and manage a complex workload.
* Presentation skills.
* Interpersonal Skills.
Additional Essential Skills
* Passion for service excellence and improving quality.
* Excellent communication skills, with the ability to communicate effectively face-to-face, over the telephone and in writing.
* Able to work effectively as part of a broad, multidisciplinary team.
* Strong communication and interpersonal skills, particularly demonstrating the ability to influence successfully.
* Logical and process driven.
If you would like to be considered for this role, please send your CV to joannek@manchesterfertility.com.
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