IT 2nd Line Engineer
Swindon
Our client is offering an exciting opportunity for an IT 2nd Line Engineer to join their team based in Swindon. This is a full-time, permanent position, offering a competitive salary of £31,000 - £37,000 per annum, depending on experience, along with a range of excellent benefits.
About the Role:
As an IT 2nd Line Engineer, you will report to the IT Operations Manager and work with an office-based team, acting as the first point of contact for the IT user community. Your role will focus on delivering excellent IT support services, resolving IT-related issues, and ensuring service excellence across the organisation. A key part of your role will be learning, growing, and sharing knowledge with the team to continuously improve service quality.
Key Responsibilities:
* Assess, troubleshoot, and resolve end-user computing issues using established troubleshooting methodologies.
* Help develop processes that align with ITIL disciplines.
* Travel to company sites as needed to provide extended IT services beyond the office environment.
* Ensure all work carried out is recorded in the in-house systems, ensuring accurate attribution and performance tracking.
* Maintain technical competence, identifying any training needs, and assist in training team members to enhance overall knowledge and service levels.
Technical Skills and Knowledge:
1. Operating Systems