The purpose of our Field Service Engineer (FSE) role at Chess Dynamics is to provide field support to our customers worldwide by ensuring the stable operation of our hardware & software products, which include fire control systems, Naval electro-optical surveillance systems and land/vehicle surveillance systems. This will involve installing, configuring, maintaining, supporting, and optimizing all products and systems.
Key Responsibilities:
1. Offsite repairs to Chess products and systems.
2. Installation of new products at customer sites.
3. After sales support and servicing to customers.
4. Generating post site visit reports with clear analysis of situation to include any recommendations and/or future actions in a clear and well-structured format.
5. Strip-down / survey, repair, and test allocated customer repair returns.
6. Support Chess sales team in demos and trials for customers.
7. Prepare Chess demo/trial equipment for sales activities.
8. Testing and evaluating potential new equipment, sensors/cameras etc. with Sales and Engineering teams.
9. Prepar...