Responsibilities
1. To attend to the relevant paperwork for renewals for each site as advised by the pricing manager i.e. locate current contract, print and fill in a renewal docket.
2. Prioritise delegated pricing. Report any new updates from Consultants/Clients to the Renewals Manager and the Pricing Manager immediately.
3. Manage communication flow between suppliers and clients in a timely manner while prioritising work according to business targets and deadlines.
4. Have a basic understanding of market trends/movements and understanding the cause behind them, which they can relay to both consultants and clients.
5. Solve client problems by working well with the team and external suppliers to come to a satisfactory resolution.
6. Follow company document management procedures by using the extranet, filestream and 5 to electronically scan and save or print all paperwork and indexing documents daily.
7. To obtain energy prices from energy suppliers with commission rates to use when preparing a price analysis via email for each site as advised by the pricing manager
8. To use the matrix to get indicative energy prices to use when preparing a price analysis
9. Liaising with suppliers to locate relevant information with regards to market movements.
10. Keep up to date with market movements/trends etc.
11. To be responsible for producing an energy analysis / energy proposal in a professional format for the energy consultant team to use to present to clients. Bind together along with T&C’s and energy graphs or save and email electronic version.
12. Initially liaising with between the client and the energy supplier by; emailing a copy of the signed contract and proposal acceptance to the supplier and arranging for rates/prices offered to be locked in and provide email confirmation to client and energy consultant that the rates/prices have been locked in.
13. Attend to saving and filing of signed contracts onto CRM system and electronic filing system and pass the original document to the appropriate person within Orchard for checking.
14. Ensuring the proposal acceptance is signed and returned, filed using company document management procedures and pass the original document to the appropriate person within Orchard.
15. Have the ability to deal with their own credit issues from the start of the process to the end.
16. Recording all actions/liaison with clients on 5.
17. Support the pricing manager with ad hoc requests.
18. Participate in on-going training and development, regular performance reviews and monthly one to ones.
19. Carry out any other reasonable duties as required by the company
20. Adhere to the company and department standards, policies and procedures.
21. Adhere to the policies and procedures to attain and maintain the required competency level to perform the role and, in particular, to promote a culture where customers are treated fairly, with openness and honesty.
22. Understand the health, safety, environmental & associated legal requirements that are relevant to our work and comply with these. Actively promote issues regarding health, safety & the environment.
Person Specification
23. Strong attention to detail
24. Ability to work on own but also as part of a team
25. Able to work under pressure and remain calm and collected
26. Strong written and oral communication skills are essential
27. Ability to work well under pressure and to prioritise effectively
28. Good IT skills – with a good knowledge of Microsoft Word, Excel and Outlook are essential
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