Job Description
Position Summary: As a Customer Care Associate, your primary responsibility is to provide exceptional customer service and support to ensure customer satisfaction and loyalty across multiple Calibre Scientific UK brands. You will be the main point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive experience throughout their interaction with the company.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily (other duties may be assigned). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Build and maintain positive relationships with customers, striving to understand their needs and preferences to provide a personalized service which proactively addresses their needs and reduces potential issues to enhance customer satisfaction and loyalty.
· Answers incoming customer service telephone calls in a professional and efficient manner.
· Handle incoming customer inquiries via telephone and/or E Mail to provide appropriate and timely responses. Listen attentively to customer concerns, evaluating all appropriate information, troubleshooting problems, and providing accurate information to address concerns.
· Processing orders into the ERP...