}' data-trix-content-type"undefined" data-trix-id"140146" class"attachment attachmentcontent"> No day will be the same - here are some of the highlights As a Payments Specialist, you will be a key member of the Payments Team, playing a crucial role in ensuring smooth, accurate, and timely payment processes. Accountabilities Support line managers in achieving team targets by improving productivity, meeting KPIs, and resolving queries efficiently Provide high-quality service to support colleagues in managing customer experiences Follow procedures for approving and processing manual and system-based refunds, as well as held payments Audit accounts to ensure compliance with GSOP regulations, applying them where necessary for late refunds Process remittance files and audit accounts for correct allocation of funds Perform quality assurance checks on automated and proactive refunds Contribute to refund project work, tracking progress, and reporting outcomes Ensure accurate record-keeping, both internally and with external partners Prepare and send appropriate customer refund correspondence, while maintaining up-to-date records Investigate and report on data discrepancies and complex account issues, collaborating with colleagues to resolve them Assist with system improvements, testing, and maintaining process documentation Adhere to GDPR and BACs guidelines when processing refunds and conducting Direct Debit reviews What You'll Need To Succeed You are performance-driven, with a strong commitment to delivering excellent service in a payments environment. Your communication skills are exceptional, both over the phone and in writing, and you maintain a professional demeanor in all interactions. Detail-oriented and conscientious, you take pride in your work, ensuring high accuracy and consistently meeting deadlines. Your strong analytical and problem-solving abilities allow you to navigate complex challenges effectively. Whether working independently or as part of a team, you thrive under pressure and remain focused on delivering quality results. Essentials Proven experience in delivering excellent customer service in a fast-paced, complex environment, utilizing multiple systems and processes Experience working within a team environment, with a flexible approach to meet the team's needs Strong communication skills, both verbal and written Effective time management skills, with the ability to prioritise and manage your own workload Good understanding of payment processes and related practices Intermediate to advanced proficiency in Microsoft Excel Motivated, positive, and personable Desirables Knowledge or experience in the renewables or energy sector Awareness of environmental issues and a passion for renewable energy Experience working in a regulated industry Advanced skills in Microsoft Access Familiarity with Ofgem guidance and associated regulations Benefits You Can Rely On Great allowances for hybrid working: £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs. £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs. £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles. Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance. Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary. See more of our benefits here .