Customer Service - Freight Forwarder (office based Mon-Fri) LGW
Experience:
You will have previous freight forwarding experience working within the importing (80%) and exporting (20%). Knowledge of UK Customs is beneficial, including HAWB’s, Home Use / T1’s, NCTS, and an understanding of incoterms and associated freight rate calculations, profiles, and rates.
Duties:
1. Complete the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs.
2. Ensure documentation is up-to-date.
3. Liaise with the UK importer/Shipper all the way through to the delivery.
4. Share knowledge within the team and continually improve processes.
5. Liaise with overseas partners to arrange collections and deliveries.
6. Accurately complete all types of customs paperwork (Import & Export), shipping documents within the agreed deadlines.
7. Responsible for financials for each job including costings and invoices, and manage daily, liaising with internal departments.
8. Adhere to Aviation Security and the company’s security procedures.
9. Cross-train to support other team members.
10. Work with the team to continually improve processes and business performance.
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