Customer Support Agents - Stockport (4-6 month FTC)
Job no: 552654
Work type: Full time
Site: Stockport
Categories: Central Support
Location: Greater Manchester
Salary: Up to £25,396 plus aligned company benefits
Business Area: Halfords Support Centre
JOB PURPOSE
Transfer incoming fleet bookings from external platforms into Halfords internal diaries. Replicate the job into the requested garage and include all associated requirements of the service (referring to technical website).
JOB CONTEXT
Based at our Fleet Support Centre in Redditch you will be reporting to the Fleet Contact Centre Manager. You will be booking mechanical work for our fleet customers into Autocentres and ensuring that the job booked correctly matched the requirements of that service interval. You will be ensuring our fleet account customers receive excellent service and we maximise the demand by liaising with technicians and centre managers. You will be providing a crucial service in this key area of our growing fleet business.
KEY RESPONSIBILITIES
To make bookings in an accurate timely manner working on a rota basis between 8 am and 6 pm (Monday to Friday) including but not limited to:
* Answering booking requests
* Answering emails
* Updating progress of bookings on multiple customer platforms
* Liaising with operational colleagues
* Liaising with the account management team
* An entry level understanding of the Microsoft Office package
* Good verbal and written communication skills
* Flexible
* Positive outlook
* Resilient and determined
* Self-Motivated
* Enthusiastic and willing to learn
* Inquisitive mind
Skills Knowledge and Experience
* Customer Service Experience ideally in a contact centre environment
* KPI driven
* Industry knowledge would be an advantage
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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