Job summary
Working as part of the administration team based in the Audiology Department, Ysbyty Glan Clwyd, the post holder will be required to provide clerical duties relating principally to patient administration in support of clinical staff.
Main duties of the job
Working as part of the administration team based in the Audiology Department, Ysbyty Glan Clwyd, the post holder will be required to provide clerical duties relating principally to patient administration in support of clinical staff.
We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy outpatient department. It is essential that you have good verbal & written communication skills, excellent customer care, and a willingness to help others. You will have experience of an administration environment and proficient computer skills.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others, or simply want a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing primary, community, mental health, acute, and elective hospital services for around 700,000 people across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
We are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email regularly. Successful applicants will receive all recruitment correspondence via the email registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than those in English.
Additional details
Date posted: 23 April 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £23,970 per year, pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: 050-AC270-0425
Job locations: North Wales - Central, Ysbyty Glan Clwyd, Bodelwyddan, Rhyl, LL18 5UJ
Job description
You will find a full Job description and Person Specification attached within the supporting documents or by clicking "Apply now" to view in Trac.
Person Specification
Qualifications (Essential)
* NVQ Level 2 Customer Service or Business Administration (or equivalent)
* GCSE English and Maths grade C or above, or equivalent
Desirable Qualifications
* Standard Keyboard skills
* Experience entering patient data into a computer
Knowledge and Experience (Essential)
* Experience working in office environments
* Effective communication skills
* Proficiency in Microsoft Office software
* Experience with IT systems
Desirable Knowledge and Experience
* Experience in a healthcare administrative setting
Skills (Essential)
* Excellent verbal and written communication
* Friendly telephone manner
* Ability to meet deadlines in a busy environment
* Strong administrative and clerical skills
* Good organization and time management
* Confidentiality and professionalism
* Ability to work under pressure
Personal Qualities (Essential)
* Good communication and interpersonal skills
* Teamwork ability
Other relevant requirements
* Welsh language skills (Desirable)
Additional information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires DBS disclosure.
Applications from those requiring Skilled Worker sponsorship are welcome. Further details are available on the UK Visas and Immigration website.
Applicants must present a criminal record check from each country of residence in the last 10 years if applicable.
Employer details
Name: Betsi Cadwaladr University Health Board
Address: North Wales - Central, Ysbyty Glan Clwyd, Bodelwyddan, Rhyl, LL18 5UJ
Website: https://bcuhb.nhs.wales/train-work-live/
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