Sales Support AdministratorCompany OverviewA long-established UK-based eCommerce business with nearly two decades of experience, specialising in the distribution of building products for the construction industry and related trades. The company operates online, offering a wide range of products at trade prices with nationwide delivery. Through an extensive supplier network, it sources essential supplies for various professionals across the country.Summary of Position
As part of a small, dynamic team, this role collaborates with Sales, Accounts, Warehouse, and Direct Supply Chains. The primary focus is providing telephone and email support to customers, both new and existing, addressing various enquiries. The Accounts Payable responsibilities include managing specific supplier accounts, processing invoices, and handling any related queries.Duties and Responsibilities
1. Act as the first point of contact for customers, answering phone calls promptly and courteously
2. Process supplier invoices, issue remittance advices, and resolve invoice queries
3. Handle diverse customer needs, from order processing to dispatch and aftersales support
4. Keep the sales team informed about product price changes or discrepancies (e.g., descriptions, quantities sold)
5. Liaise with suppliers to check stock availability and chase orders
6. Communicate with couriers to track orders an...