Site Operations Manager - Castle Donnington - Up to £38,000 p.a + benefits depending on experience.
As Site Operations Manager, you will take full responsibility for the successful leadership and management of the Cross Dock Centre, ensuring high levels of customer service and operational efficiency whilst maintaining a safe and legal transport operation. Transport Manager CPC is essential.
This role will be based at Castle Donnington (DE74 2UT).
About Bensons For Beds
We're Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing and manufacturing the best quality beds, frames, and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors, we have an ambitious 3-year plan to grow the business further and achieve our mission of being the market-leading bed retailer with a strong omnichannel presence.
The Role
As Site Operations Manager, you will take full responsibility for the successful leadership and management of the Cross Dock Centre, ensuring high levels of customer service and operational efficiency whilst maintaining a safe and legal transport operation. Transport Manager CPC is essential.
Responsibilities:
1. 40 hrs per week
2. O Licence holder for the site
3. Ensure a safe and legally compliant Cross Dock and Transport operation
4. Exemplifies the company's values and behaviours
5. Ensure operating plans, fleet, equipment, and resourcing levels meet demand
6. Customer focused, ensuring all colleagues understand the impact their role has on customer service; managing performance to improve NPS.
7. Ensures all operational processes are adhered to.
8. Ensure operations meet and exceed defined operational metrics and standards
9. Managing budget responsibility to ensure financial targets are met
10. Be an inspirational leader communicating consistently and at all levels
11. Provide innovative solutions to continuously improve performance
12. Partner with internal stakeholders to ensure end-to-end Cross Dock optimisation
13. Coach and mentor the team building talent and succession plans
14. Work closely with the Regional Transport Manager to ensure efficiencies can be identified and best in practice procedures put into place
15. Ensure objective setting and performance reviews are in place for all colleagues
16. Identify operational improvements and implement change effectively
What we are looking for
You will have a proven track record in a customer-centric logistics operation as a Warehouse or Transport Operations Manager.
Knowledge & Skills
1. Transport Manager CPC essential
2. An effective leader with an organised and methodical approach to leading change
3. Commercially astute and can demonstrate effective budgetary management
4. Can demonstrate process management skills and the implementation of continuous improvement initiatives
5. Effective communication style and ability to influence at all levels
6. Effective resource planning skills and the ability to improve team performance
Personal Qualities / Behaviours
1. Acts in a respectful way, leads the team from the front, taking on the views of the team.
2. Puts the customer at the heart of every process.
3. Is colleague-focused and uses a structured approach to ensure team and individual development.
4. Embraces change and communicates said change effectively.
5. Is resourceful and keeps up to date with industry changes acting upon them.
6. Energises by creating a positive can-do environment.
7. Shows determination in ensuring the team delivers to standard taking responsibility for departmental performance.
8. Inspires the department through great communication, leads by example.
9. Ensures clear process to ensure all colleagues are included in relevant decision making.
Our Benefits
In return for your contribution to the team's performance, we offer a competitive base salary plus all these extra benefits:
* Employee discount scheme for Bensons products
* Medicash - cashback options for Health and wellbeing services (dental, optical, virtual GP, other healthcare services and more)
* Unum Income Protection - for peace of mind if you're off work long term due to illness
* Pension scheme provided by Legal & General
* Discounted Gym membership
* Cycle to Work scheme
* Annual leave buy & sell scheme
* Enhanced maternity and adoption leave
* Access to Retail Trust services
* Learning and development programmes to gain new knowledge and skills
* Career progression access to internal opportunities
* Long service awards and Love to Shop voucher rewards
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