Company Description
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Job Description
Responsibilities:
1. Handling guest arrival with pick up request, and arrange the transportation.
2. Assist with guest luggage as and when required.
3. Provide all hotel facilities information to the guest and assist them to the car.
4. Inform Front Office, concierge or guest relation officers when VIPs are on their way to the hotel.
5. Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
6. Stand by at the arrival terminal for every flight arrival.
7. Write all additional instructions for guests or information about guest arrival or departure in the logbook and transfer to the expected arrival list of each airport rep.
8. If the pickup is not arranged by the hotel, guests should be shown only to the arranged car.
9. Report any changes on arrival and departure flights to Front Office manager and chief concierge.
10. If there is a problem while on duty without the supervisor, discuss and report to Front Office manager.
11. Responsible for good service and maintain close relationships with all official sectors at the airport and maintain a spirit of teamwork among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.
12. Ensure neat appearance and grooming of airport representative officers.
13. Note anything related to operation as well as special cases of leaving in the logbook, with written approval from Front Office Manager or Chief Concierge.
14. Follow the working schedule properly. Any changes must be reported and approved by Front Office manager, assistant front office manager, and duty managers.
15. Maintain detailed knowledge of all facilities and services offered by the hotel.
16. Welcome VIP and VVIP guests at the airport and ensure transportation is arranged.
17. Maintain a good relationship with airline personnel, immigration, and customs officers under the guidance of the Manager.
Qualifications
1. Ability to read and write in English; other languages are an advantage.
2. A graduate in related fields with vocational certificate, diploma, or bachelor degrees.
3. Previous hotel-related experience desired.
Additional Information
1. High School Certification.
2. Valid driving license is necessary.
3. Knowledge of local tourism field is required.
4. At least 1 year of experience in driving a deluxe vehicle.
5. Ability to speak English.
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