Overview Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too. 24 hours a day, 365 days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drunk, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch. We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working with our colleagues to solve problems as soon as we can. Our Team Leader role sits at the heart of this value with the opportunity to really make a difference to our customers. Role Details We have a fantastic opportunity to join our brilliant Performance and Reporting Team as a Team Leader. The successful candidate will be responsible for effectively leading and providing performance management for a multifunctional team to ensure effective running of the Non House Hold Data Commercial Services offering to our Retailers. The role will provide data to support our service offering to retailers and facilitate process improvements. The role will work across multiple teams within and external to our Wholesale Market Unit, to support data needs as required. It involves building a solid suite of reports that enable team members to complete analysis on an ad-hoc basis. This role requires dynamic problem solving, driving process and market improvements along with the ability to interrogate data sets to facilitate proactive improvements. You’ll be spotting potential in your team members to nurture, grow, and develop, removing barriers and driving team performance. You’ll be based in our modern Raynesway site in Derby, working Monday-Friday 8am – 4pm, with free parking and easy local travel options. You’ll work alongside our Metering Support Team. Responsibilities Demonstrate role model and leadership behaviors to maintain a positive and supportive team culture. Lead with stakeholders to drive change and continuous improvement for great customer and retailer experiences. Attention to detail and problem-solving skills. Data analytical skills. Reporting skills using multiple systems. Good interpersonal/communication skills at all levels. High level of personal maturity. Excellent organizational and time planning skills. Monitor and utilize relevant performance data to drive continuous improvement. You’ll be effectively motivating and leading your team, conducting regular performance reviews and following all internal HR policies for good staff management and leadership. Having the ability to think objectively to plan, prioritize, and track work effectively in a demanding environment while ensuring SLA’s are met across multiple stakeholders. Providing regular feedback to individuals clearly and constructively against performance while highlighting areas for development and improvement, ensuring a positive outcome. Ensuring the team is managed efficiently by collaborating with your team and engaging with key stakeholders. Working closely with the Operational Improvement and Strategy Manager & data analysts to drive improvements and new ways of working. If you have the right character, positivity, and a caring attitude, we want to talk to you. Benefits Competitive Salary £32,501.41 - £36,768.20 25 days holiday bank holidays (and the ability to buy/sell up to 5 days per year) Annual bonus scheme (up to £1,500 per annum based on company performance) Leading pension scheme – we double your contribution (up to 15% when you contribute 7.5%) Sharesave – chance to buy Severn Trent Plc shares at a discounted rate 10% monthly discount with Busy Bee Nurseries, and one-week free childcare Dedicated training and development with our ‘Academy’ Electric vehicle scheme and retail offers Family friendly policies Two volunteering days per year Application We can’t wait to hear from you. Before you apply, you’ll need an updated CV and about five minutes to spare. Search LifeAtSevernTrent on social media for more.