Job Introduction
Reports to: Senior Care Assistant
Purpose of the Role:
To provide care for the residents under the guidance and supervision of the General Manager, Deputy Manager, and other trained senior care assistants; and to undertake other activities to assist in the smooth running of the Home as required.
Skills, Knowledge, and Experience:
Essential:
* Strong interpersonal skills with the ability to build rapport quickly and with different people in a friendly, warm, and professional manner.
* Passion, drive and initiative.
* Excellent communication skills and ability to engage and adapt to other levels.
* A flexible approach to working hours.
* To work in line with organisation’s values.
* Genuine interest in working within a caring environment and demonstrate empathetic qualities.
* Ability to work as part of a team.
* Willingness to participate in vocational training programmes.
Desirable:
* Previous experience of working in a care setting.
* Relevant Vocational Qualification (achieved or working towards).
* Evidence of having undertaken relevant training (i.e., lifting and handling, health and safety, food hygiene etc.).
Key Responsibilities:
* To work in line with the Company’s Vision and Values, and treat every resident and colleague with care and respect.
* To provide companionship and compassion and strive to provide the highest standard of care achievable.
* To act as a key worker for allocated residents, ensuring that you greet any residents, for whom you are a key worker, on admission to the home and assist them to settle in.
* To assist the residents in personal care including washing, bathing, dressing, and toilet needs.
* Responding promptly to call bells.
* To report any accidents or unexplained injuries immediately to the person in charge.
* To ensure that residents are always socially presentable in appearance.
* To ensure that residents have any aids e.g. - Dentures, Hearing Aids, Spectacles etc. fitted, cleaned and in working order.
* To assist the residents in rehabilitation activities under the guidance and supervision of the General Manager and trained staff.
* To assist in the cleaning of the Home as the need arises, particularly dining areas after meals and to support infection control e.g., cleaning up spills immediately.
* To pay due respect to residents’ possessions and to ensure that bedrooms and communal areas are tidy and presentable.
* To always work within the guidelines of the Health and Safety at Work Act 1974, Employee Handbook and Company Health and Safety Policy and Procedure.
* To be aware of the Fire Procedure and Evacuation Plans of the home and be aware of all fire exits.
* To complete all Company Health and Safety and Fire checks as requested.
* To ensure readiness to commence work at the time stated on the Duty Rota and not to abandon duty without permission from the General Manager or Person-in-charge.
* To adhere to the policy relating to personal appearance and the uniform policy whilst on duty.
* To ensure that articles for laundry are sluiced if soiled before placing into the correct container.
* To ensure the appropriate segregation of waste material and that it is disposed of in accordance with current legislation and Company Policy and Procedure for Infection Control.
* To report to the Person in Charge any changes in individual resident’s condition and any other relevant matter, noting especially changes in skin condition.
* To report to the Person in Charge any verbal concerns or complaints raised by the service user or visitors.
* To recognise your own caring limitations and to seek guidance from the General Manager or Senior staff as appropriate.
* To refer all enquiries regarding the care or condition of residents to the senior staff irrespective of the source of the enquiry.
* To respect the rights of residents including privacy and dignity.
* To assist in the serving and clearing of meals, snacks, and drinks, demonstrating exceptional customer service, particularly in respect of hospitality services.
* To assist residents to eat and drink, monitoring intake and reporting any concerns to the Person in Charge.
* Complete all food and fluid charts and any other daily monitoring records as requested, at the time the care is provided, and in detail.
* To undertake any training necessary for the completion of your duties and to be aware of Mandatory training and dates to attend training.
* To attend staff and other meetings as requested.
* To abide by all company Policies and Procedures in accordance with the Staff Handbook and Policies and Procedures.
* To participate in social activities with residents and to use all interactions with residents as an opportunity for stimulation/occupation.
* To report any concerns regarding possible abuse of residents immediately to the person in charge.
* To always respect the confidentiality of our residents and the home in general, including when you are using social networking systems.
To perform other functions related to the role of a Care Assistant or as may be reasonable requested by the General Manager. This is a minimum requirement as a job specification and can be amended at the discretion of the Manager following appropriate consultation.
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