Service Desk, Service Administrator (SC Cleared)
We are seeking a technically proficient Systems Administrator to join a leading UK-based organisation. In this role, you will be responsible for the proactive and reactive management of IT infrastructure, ensuring optimal performance and security. You will handle both scheduled and corrective maintenance tasks, troubleshoot complex issues, and ensure service delivery aligns with organisational needs while maintaining high customer satisfaction.
Rate: £375-425 per day Location: London - 5 Days a Week Onsite - South East
Key Responsibilities:
1. Provide expert end-user support to analysts across diverse IT platforms, including hardware and software troubleshooting.
2. Manage user lifecycle processes such as account creation, role-based access control, permissions, and resource allocation using Active Directory or similar tools.
3. Act as the primary point of contact for application, database, and network issues, ensuring prompt resolution through collaboration with users, partners, and third-party vendors.
4. Perform system monitoring, data backups, patch management, and ensure uptime targets are met for critical infrastructure.
5. Administer security protocols, including certificate management, access control lists (ACLs), and multi-factor authentication (MFA) systems.
6. Install, configure, and deploy...