The Burford Recruitment Company is thrilled to be working with a leading independent agent for luxury holiday cottage rentals, to find an organised and client-focused individual to join their Customer Service & Finance team. This role will focus on providing exceptional service to guests while ensuring smooth financial operations.
We are seeking a professional with a passion for delivering exceptional customer service. You will be a self-starter, able to manage your workload, and comfortable working with numbers. Previous experience in a customer-facing or office environment is essential, and you will need strong IT skills, including Microsoft Excel and Outlook.
Key Responsibilities
* Customer Service
* Responding to enquiries from guests via telephone, internet, and email regarding properties, prices, and availability
* Providing alternative property options and following up with potential guests to maximise sales
* Managing booking confirmations, guest communications, and after-stay feedback
* Liaising with Directors, housekeepers, and property owners to resolve guest queries and complaints
* Finance
* Processing guest payments and reconciling bookings and finance systems
* Managing the bank reconciliation process and chasing outstanding payments
* Taking and refunding the security deposit
* Office & Admin
* Acting as the first point of contact for telephone and email enquiries
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