Customer service & training specialist (pt)

Job Description

GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use the vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence across Africa, GOAT represents one of the largest groups of gaming brands on the continent.


Job Summary:


We are seeking a dynamic and versatile Customer Service Agent & Training Delivery Specialist to join our team. In this role, you will not only provide exceptional customer service but also travel to local offices to deliver training programs to our teams. The ideal candidate is a strong communicator, a problem-solver, and a passionate educator who can adapt to different environments and audiences.


Key Responsibilities


Customer Service:

* Resolve complex or escalated customer issues that first-line agents cannot address
* Provide expert-level support for account related problems.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with internal teams to escalate complex customer issues.
* Communicate with Local CS Teams via email, and messaging applications to provide detailed explanations and resolutions.