Job Description Overview: The role involves supporting the effective functioning of the Quality Department and fostering a “Total Quality” mindset throughout the organization. Key Responsibilities: QC Technician Function Ensure all necessary samples for inspection are requested and received from Goods Inward. Conduct thorough sample testing to verify product fitness for purpose, in line with product specifications. Implement decisions regarding the rejection or quarantine of non-conforming products and ensure communication of these decisions to relevant departments. Ensure non-conforming products are properly identified and segregated from good products. Monitor and ensure reported non-conformances are effectively closed out by suppliers, developing KPIs to track outstanding responses. Maintain an efficient system for the retention and retrieval of product samples and related quality records. Ensure compliance with applicable QC standards, processes, and procedures. Maintain quality department records. Participate in business projects as needed. Establish housekeeping standards to maintain testing facilities in a lab-appropriate condition, including sample room upkeep. Ensure standard operating procedures exist for all tasks and testing equipment, and that key users within the business are adequately trained. Undertake any training initiatives identified to support personal and departmental development. Perform additional duties as requested by the line manager. Sample Coordinator Function Manage the sampling processes, including sample picks, sample packs, and displays, ensuring timely availability and dispatch to sales teams in the UK, Europe, and the US. Maintain and manage the company's image libraries, ensuring all products are accurately photographed and cataloged to company standards. Showcase the latest product innovations, continuously updating sample and meeting areas with new products. Ensure the sample aisle is regularly maintained. Outbound Post / Courier Collections Oversee outbound post and courier deliveries. Work closely with the sales team to ensure outbound post is packed, labeled, and collections are arranged as needed. Provide tracking information to the sender and/or recipient. Ensure that all samples are packaged to reflect the company's high quality standards, especially customer samples. Manage outbound post, including samples to customers, global suppliers, and other company offices. Skills & Competencies: Customer Focus Demonstrates a genuine interest in meeting the needs of customers in a way that benefits both the customer and the organization. Understands the needs of both internal and external customers and ensures actions meet or exceed their expectations. Job Knowledge/Quality of Work Exhibits strong attention to detail, thoroughness, and a methodical approach to work. Works efficiently to meet business needs, recognizing the importance of completing tasks in a timely manner. Teamwork Builds and maintains positive working relationships with others. Shares information and resources as needed and responds helpfully to requests from team members. Contributes to group performance and team success by achieving agreed-upon objectives. Communication & Interpersonal Skills Listens and understands information, presenting it in a clear and concise manner. Adapts communication style to customers, peers, line managers, and external stakeholders, demonstrating respect and courtesy in all interactions. Initiative Manages time effectively to ensure daily objectives are met. Develops and improves procedures with line manager approval. Takes on additional responsibilities and assists others willingly. Planning & Organization Adapts to change and uses resources efficiently. Works with the line manager to set objectives, establish priorities, and develop plans. Organizes work schedules and prioritizes tasks to meet deadlines. Flexibility Willing to work extra hours or assist in areas beyond the main role. Uses initiative to complete tasks and supports the manager and wider team objectives. Technical Skills Proficient in computer skills, numerate, and displays a logical and methodical approach to work. Hours - 37.5 hours Monday to Friday