Job Purpose:
1. To Develop and grow new business opportunities for accounts with volumes between 50 to 1000 containers per year.
2. Manage and develop a portfolio of existing customers within the business, build relationships with calls, face-to-face meetings and initiatives.
3. Develop an active sales pipeline through the company CRM system Salesforce to ensure continued growth within the BWS (Beer, Wines and Spirits) sector and company cluster.
4. Meet set monthly volume and GM targets ensuring growth with new opportunities are being maintained and report on those targets.
5. Delivering customer service excellence and satisfaction, acting as an extension of the customer within Hillebrand-Gori, ensuring that the customer requirements are clear and supported with agreed SOP’s.
6. Continually review your pipeline and update these opportunities through the sales process.
7. Ensure sales leads and quotes are being maintained and responded to customer requests in a timely manner with set KPI’s and updated within Salesforce.
General Responsibilities:
1. Act as the commercial interface between the client, all relevant products and departments including HR, Finance and IT, as well as communicating with overseas locations.
2. Proactively assess and validate the client’s needs on an ongoing basis, deliver continuous improvement plan and value-added solutions.
3. Promote joint visits with Operations and product support.
4. Build strong relationships with your customers.
5. Co-ordinate and drive internal alignment to meet customer performance objectives and customer expectations.
6. Maintain high client satisfaction ratings.
7. Create, manage and achieve a client-by-client budget, including revenue and GP growth plans.
8. MBR / QBR creation including presenting KPI stats for assigned customers.
9. Support the Senior Business Development Manager as directed including deputizing in their absence.
10. Carry out any other duties as reasonably requested by your manager.
Managerial Responsibilities:
1. Customer portfolio and indirectly the customer service teams and senior management.
2. Take reasonable care of your own and your teams Health & Safety in the workplace.
3. Report hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk.
Competencies for the role:
1. A self-starter.
2. Sales development and relationship management.
3. Able to work successfully on own, but also as part of a team.
4. Superb communicator and networker.
5. Ability to maintain long term professional relationships.
6. Good use of computer skills including Excel, PowerPoint etc.
7. Good standard of written and spoken English.
8. Experience of sales and sales team management.
9. Excellent relationship building skills.
10. Identifying new growth opportunities.
11. Ability to demonstrate win-win scenarios.
12. Ability to prioritize, organize and manage time efficiently is essential.
13. Good presentation skills.
14. Ability to formulate plans from complex data or scenarios.
15. Industry experience from a “client” perspective.
16. Minimum 5 years direct selling experience.
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