Post Title: Hospitality Manager Location Base: BH Live Active Mountbatten Centre Portsmouth Reporting To: Cluster Manager About BH Live Champions of community engagement, health and wellness across Dorset, Hampshire, and London. BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all. bhlive.org.uk Summary of role Oversee the day-to-day management of the hospitality team including stock management, cash control, resource planning of a busy café and support / run bespoke events. Ensure an outstanding customer experience and maintain the highest standards of service and quality whilst generating a profitable retail and event catering revenue for the centre. Key responsibilities Responsible for the daily operation of all hospitality areas within the centre. To ensure the hospitality offering is profitable and seek new opportunities to expand the offering and put forward initiative ideas for new events. To ensure all procedures and policies relating to Health & Safety and Food Safety at the venue is adhered to. Responsible for the security and accuracy of all cash floats and banking in the retail hospitality area. Ensure staffing levels are controlled for maximum efficiency, and effectiveness at all times, and that they are aligned to pre-determined cost performance targets. Control the ordering and security of all beverage stocks. In partnership with the management team, proactively monitor sales and spending against budgets, identifying and recommending options to improve profitability and taking a lead role for hospitality. Responsibility for delivering retail and catering events in line with budget and company expectations. Provide direction, supervision, and motivation to the hospitality team and ensure all our customers have a great customer experience. Menu planning and innovation, cooking methods and all levels of food safety. Role model our business standards, values and behaviours and ensure that the hospitality team adheres to them. Able to work hours aligned to the centres opening hours, which will include working any 5 out of 7 days per week and will include evenings, bank holidays and weekend working. Be available to work and support a range of hospitality and events across our Portsmouth sites. To manage and coordinate a wide range of hospitality/events and put forward new ideas to make improvements to the café and bar area. To work and assist with the wider hospitality team and management at other venues when required. Create and build strong working relationships with the police and the council licensing team, ensuring they are kept up to date with events. Attend outside of normal working hours in the rare cases of emergency. Skills and experience Details Criteria Experience of running a café, bar, coffee shop or restaurant at Manager or Supervisor level Essential Ability to prioritise workloads, coordinate and disseminate information effectively. Essential Commercial acumen and the ability to work within agreed budgets Essential Experience of managing and motivating a hospitality team. Essential Excellent communication skills Essential An understanding of the importance of providing a great customer experience Essential Ability to develop strong working relationships with customers, team members and leisure centre colleagues. Knowledge and application of EPoS systems Desirable Working knowledge of IT systems (Email, Microsoft applications etc) Essential To be proactive and forwarding thinking and able to bring in new ideas and drive improvements Essential Cash Handling experience Essential Ability to be flexible in relation to working hours which will include evenings, weekends and bank holidays as required. Essential Essential qualifications requirements Level 2 Personal Alcohol License Award Food Safety & Hygiene Level 3 Roles and responsibilities will evolve and change over time. AMRT1_UKCT