Job Title: Administration Assistant
Salary: £26,000 per annum
Hours: 40 per week (8.30am – 5pm Monday to Friday)
Location: Hybrid
Are you seeking a role that offers the flexibility of working remotely with the balance of in-office collaboration? Look no further!
We’re on the hunt for a super-organized, positive, and driven individual to join our administration team. This busy role will be supporting other departments, ensuring policy documentation is accurate and recorded correctly before it is sent to our customers. Attention to detail and the ability to work efficiently is a vital element of this role.
This role is perfect for someone who values consistency, enjoys a meticulous approach to tasks, and thrives in a structured, repetitive work environment. If you're looking for a role that provides stability and routine within an administration setting, this position could be the perfect fit for you.
Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.
What will you be doing?
* Processing daily emails and reports from insurers which highlight customers who may be at risk of cancelling their life insurance policy
* Data entry- adding and updating information on our internal CRM system
* Liaising with Insurers via email, telephone or navigating insurer portals to check details of customer’s policies.
* Administering vouchers to customers in line with our company policy
* Maintaining, reporting and recording accurate company records and accounts
* Reviewing proposed text messages to customers to ensure they are professional and grammatically accurate
* Managing multiple email inboxes ensuring emails are responded to in a timely manner
* Supporting the team with other administration tasks as required
What we are looking for:
* An excellent attention to detail
* Strong time management skills and the ability to prioritise
* Excellent verbal and written communication skills
* The ability to work independently with confidence
* Efficient with the ability to remain focused through repetitive tasks
* Proficient in Microsoft packages including excel
* Problem solving skills to address any discrepancies
Why choose Protect Line?
* Hybrid working opportunities once competent in the role
* Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
* Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life’s surprises
* Loyalty Rewards: Celebrate life events with extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday.
* Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun!
* Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
* Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It’s designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line’s success.
* Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad.
* Recommend a Friend: Earn £1,500 for each successful referral to our team.
* Discounts and Rewards: Enjoy a variety of perks, from eye care vouchers to local retailer discounts.
* Secure Your Future: Benefit from our pension scheme, death in service benefits, and more.
So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary, we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us!
At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing!
Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.