JOIN OUR FAMILY
Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists® aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody.
Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.
MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE
OF A SPA RECEPTIONIST AT THE MUNICIPAL HOTEL & SPA MGALLERY LIVERPOOL
What you'll be doing...
Our Municipal MGallery pillars
are founded on the Heartist® guest connection and our exceptional service. When
you enter our hotel you will be “wowed” and we aspire for our guests to be
bowled over too from the moment they explore our Luxury 5 Bubble Awarded Spa. Our
Heartists are our team, the heart of the hotel, who strive to make meaning in
every moment from check in to departure. Our Spa Receptionists create a
luxurious, personalised experience for guests, offering a 5* journey of service
that ensures exceptional care, relaxation, and a rejuvenating atmosphere for
ultimate comfort and well-being.
WHAT WE NEED FROM
YOU
We hire mostly on personality
& potential but here are a few of our requirements...
* A positive can-do attitude
and the passion to stand out and be proud of our hotel and MGallery luxury brand.
* Experience or Knowledge
with Pool/Water Testing is desired but not essential
* Passion filled Spa
Enthusiast driven by quality care and wellness.
* Excellent presentation
skills and attention to detail demonstrating adaptability to change.
* A customer focussed
approach in maintaining luxury environments and guest journey from the moment of guest arrival through to
departure
Other duties
include;
* Leading client show rounds
to demonstrate all Spa offerings and the ultimate journey of relaxation
and wellness.
* Providing expert advice by
identifying individual guest needs and promoting all our spa offerings
from treatments, thermal experience, food and beverage to retail products.
* Maintain hygiene,
cleanliness and H&S requirements. Taking pride in all areas of work
within the Spa and pool areas both within guest view and behind the scenes
* Completion of Reception
duties ensuring efficiency of column dispersion, communication with guests
and your departmental colleagues from around the hotel
* Stock control, management,
cash handling, banking and accurate reporting.
* Time management and
proactivity taking ownership and pride of the whole Spa through teamwork.
* Pool emergency responder duties.