Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.
As an IT solutions provider, Storm delivers best-of-breed solutions, from hardware and software to networking, cloud, and support services. We deliver a first-class service and enjoy multi-vendor partnerships, awards, and accolades.
With a growing team across account management, pre-sales, solutions, and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.
What you’ll be doing
The role of solutions & services support will be working to help the business with day-to-day solution requests. This is a fast-paced business unit where we are looking for a strong candidate to join our exciting team, where you will be trained and encouraged to reach your potential.
* Quote management and administration for a portfolio of vendors
* Working in conjunction with the Solutions & Sales team to ensure all quotes are effectively raised and orders placed
* Working with manufacturers to apply for and negotiate special price discounts for the team and customers
* Handling any queries relating to the fulfilment of customer orders
* Delivering against pre-defined customer service level agreements
* Owning the quote process and feeding back updates at key stages to the account managers
* Responsibility for qualifying opportunities, renewals, day-to-day quotes, sales order creation, invoicing, customer service, and relationship building
* Interaction and relationship building internally with the sales team, key supply chain contacts, and externally with customers
The skills you’ll need
We are looking for a candidate with one year of experience in a similar role within reseller, distribution, vendor, or channel.
* Well-presented and confident
* Possesses strong communication skills
* Proven track record of working as part of a team in a fast-paced sales or pre-sales environment
* Dedicated to meeting the expectations and requirements of internal and external customers
* Gets first-hand customer information and uses it for improvements in products and services
* Establishes and maintains effective relationships with customers & sales team and gains their trust and respect
* Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation
* Provides individuals with information so that they can make accurate decisions
What we offer
* 20 days annual leave, increasing by 1 day per year of loyal service (up to 25 days) plus 10 personal days and an extra half day off on your birthday.
* Employee Wellness programmes
* Enhanced Workplace Pension
* Day off each year to work with a charity of your choice
* Subsidised on-site Kitchen with an incredible chef offering breakfast and lunch every day
Successful applicants will need to undertake a basic Disclosure and Barring Service (DBS) check upon starting your employment with us.
Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.
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