At Paradigm Housing Group, our customers are at the heart of everything we do. We are seeking a dedicated Reactive Works Co-ordinator to join our Property Services Non-Urgent Routine Works Scheduling team. If you are passionate about delivering exceptional customer service, possess strong organisational skills, and thrive in a dynamic environment, we want to hear from you!
Role Overview:
As a Reactive Works Co-ordinator, you will ensure the timely and efficient scheduling of repairs, optimising our technicians' diaries to provide the best possible service to our residents. Your responsibilities will include:
* Managing and scheduling allocated work streams to meet company Service Level Agreements (SLAs).
* Keeping customers informed about job statuses and rebooking within SLAs, adhering to our customer care standards.
* Conducting regular KPI checks on completed works to ensure compliance with company standards.
* Collaborating with Customer Services, Field Technicians, Repairs Managers, and other stakeholders to resolve complex repairs and enquiries efficiently.
* Ensuring all works comply with legal and contractual obligations, including data protection and health and safety regulations.
About You:
To excel in this role, you should have:
* Previous experience in customer service or co-ordination/scheduling, preferably in a call-centre, service centre, or property maintenance environment.
* A commitment to excellent service delivery and the ability to achieve positive customer outcomes.
* Strong communication skills and the ability to work effectively within a team.
* A methodical approach with strong problem-solving skills to maximise effectiveness.
* The ability to thrive in a fast-paced, ever-changing environment, staying calm under pressure and prioritising tasks effectively.
* Excellent organisational skills with the ability to plan workload, manage time effectively, and meet deadlines.
We support flexible working and welcome applications from all sections of the communities we work in. Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.
Application Process:
For the full job description and person specification, please visit our careers page. If you have any queries about this vacancy, please email, and we will respond as soon as possible.
As part of our application process, we ask for a covering statement and CV to assess your application against our essential and desired criteria. Please include in your covering statement how you meet these criteria to ensure your application receives the consideration it deserves.
Thank you for your interest in Paradigm Housing Group.
We reserve the right to close this role earlier than the published date should a suitable candidate be identified.