Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. As our IBA Account Handler - Credit Control, you will join an established and highly encouraging team and be responsible for looking after the clearance of outstanding balances and query resolution on assigned accounts or activities. Helping us to meet Key Performance Indicator targets and keep accurate records and support the business, whilst ensuring to work within our team’s controls and procedures. This is an ideal role for someone looking to deepen their accounts experience. This permanent role will be hybrid-working based within our Chafford Hundred office, where the environment is vibrant, and close to local amenities. Key Responsibilities Ensuring the receipt of funds are reconciled within agreed timeframes and any ‘unallocated’ cash items identified and queried Assist with the reconciliation of accounts to markets and clients, as the need arises Ensure all outstanding accounts are chased appropriately Assist with reviewing and processing of IBA payment requests Raise issues where necessary for resolution or direction in line with set policies and procedures. Collect and monitor any funded balances. Ensure that all processes are being completed on a timely and accurate basis Resolve queries promptly and efficiently, in a friendly and efficient manner consistent with agreed Service Level timeframes Develop positive relationships with the Business Divisions, Suppliers & Markets Liaise with auditors when necessary to assist with their annual reporting Experience & Professional Qualifications Accounts administration experience, ideally within the Insurance, Credit Control or Accounts Payable sectors as above with a passion for numbers Knowledge Knowledge of Insurance Broking IT Platforms – eg Acturis, would be helpful but not essential. Skills Microsoft – Outlook, Word & Excel - Intermediate Strong interpersonal skills, both verbal and written Excellent organisation skills combined with being able to self motivate and show initiative Ability to work well in a team What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent