Client Services Administrator
UBS London | Corporate | Permanent contract | Full time
Up to £27,352.00 per annum, depending on experience
40 hours per week
At Nuffield Health, the UK’s largest healthcare charity, everything we give our patients, members, and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
As a Client Services Administrator at our Corporate site, UBS London, you will strive to ensure all members, guests, and prospective members receive an exceptional level of customer service and their first impression is one of efficiency and professionalism. You will promote and deliver a first-class standard and professional environment, in accordance with the guidelines set out by both Nuffield Health & Wellbeing and the Client.
Responsibilities Include:
* Delivering and frequently exceeding the service standards of the client and Nuffield Health, so all members experience a sense of inclusion and belonging on each visit to the on-site facility.
* Responding to member queries in a caring, helpful, and professional manner, always following the issue through to a satisfactory resolution for the member. This includes responding to member emails within a suitable and acceptable timeframe.
* Develop positive, professional relationships with members to underpin and contribute to member retention and ensure a positive experience of the facility.
* Demonstrating that you are a strong team player as well able to feel empowered to use your own initiative to resolve issues where required.
* Developing positive and professional relationships with other staff members, assisting where required, and the Client to increase retention and their experience of the facility.
* Ensuring all members are aware of all the services and facilities available that may enhance their membership and use of the facility, with a thorough and accurate understanding of core services and additional product offerings that may be available.
* Undertaking duty manager responsibilities which will include being responsible for opening and closing the Club; ensuring high standards of cleanliness, tidiness and safety at all times throughout the facility; being responsible for the health and safety and security of the facility, members, staff, equipment, and cash held on the premises.
* Completing all Front of House activities so that standards and requirements are met at all times in relation to member services, information, bookings, membership, and processes.
* Understanding and striving to deliver the brand standards of the Client and Nuffield Health at all times.
* Ensuring that Reception and surrounding areas are kept clean and tidy at all times.
Skills/Experience Required:
* Positive and good communication skills (written and verbal), with a clear, professional, and efficient telephone manner.
* Able to provide examples of delivery of exemplary customer service above and beyond expectations.
* Confident to use Word and Excel packages. Gym Manager is desirable.
* Excellent written and verbal communication skills with a clear and positive telephone manner.
* Strong personnel skills to contribute to a positive, service-led working environment.
* Ability to engage confidently in a positive manner with a wide range of people.
* An understanding of duty manager responsibilities, including cleaning requirements and standards and operational health and safety requirements, including fire safety.
Nuffield Health Core Competencies and behaviours relevant to this role:
* Understanding of and consistently demonstrating customer service that meets and frequently exceeds expectations.
* A role model who demonstrates the service standards in all aspects of their job role.
* An effective communicator.
* A team and pro-active individual with a ‘can do’ attitude with a passion to always exceed client and Nuffield Health service expectations.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership, and private healthcare. At Nuffield Health, we’ll take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
It starts with you.
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