CARDIFF, SOUTH GLAMORGAN, United Kingdom
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Job Description
Outpatient Bookings Team Leader | St Mellon's - Newport | Competitive salary plus excellent benefits | Permanent - Full time
Due to a period of innovation, Spire Healthcare's Cardiff hub is recruiting for an Outpatient Bookings Team Leader. We are looking for driven, customer-focused individuals to join our team on a full-time and permanent basis.
Full training will be provided, and this is a real opportunity to commence your healthcare career.
Shift patterns will vary between 8 am and 7 pm Monday to Friday and a half day on occasional Saturdays. Please note - induction will be full-time for a minimum of 2 weeks (9 am to 5 pm) - please only apply if you are able to commit to these shifts.
The purpose of this role is to ensure the delivery and administration management of all stages of the booking process across all payors across the Patient Support Centre. To ensure the outpatients admin team provides a high standard of customer service to all patients, consultants, NHS partners, staff, visitors, and key stakeholders.
Duties and responsibilities:
* Be the team leader within a team of multi-skilled administrators who can adapt to the demands of the business and drive operational performance.
* Adhere to HR policies and procedures within the Outpatient Appointments, including managing sickness, annual leave, and underperformance management.
* Ensure all administrators within the team have monthly 1-2-1’s and feedback sessions and EE’s set.
* Ensure all calls are answered in a timely manner in line with operational KPIs, delivering high standards of customer service at all times. Carry out quality assessments regularly and provide feedback to the team.
* Plan the workforce in line with activity and ensure the timely management of all administrative tasks associated with bookings, pre-op assessment, and admissions.
* Process KPIs weekly and address any process issues to improve scores.
* Ensure all necessary spreadsheets, systems, and processes are updated throughout the working day and provide data as required to the Patient Admissions Manager, Director of Shared Services, SMT, and HoDs.
* Attend and contribute to regular departmental meetings and stay updated on all hospital/support centre matters relating to patient administration.
* Deputise for the Outpatient Appointments Manager in their absence.
Who we're looking for:
* Support other staff in the performance of their duties and establish good working relationships with colleagues and other Spire Healthcare staff.
* Promote effective lines of communication throughout the working environment.
* Continuously improve both oneself and the team to deliver on the key tasks and objectives identified in Enabling Excellence reviews.
* Attend training events and meetings to acquire the knowledge and skills that contribute to success in this role.
* Perform all duties in accordance with hospital policies.
* Attend all mandatory training sessions and any other training and development courses as required.
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* ‘Spire for you’ reward platform - discounts and cashback for over 1000 retailers.
* Free Bupa wellness screening.
* Private medical insurance.
* Life assurance.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
* Driving clinical excellence.
* Doing the right thing.
* Caring is our passion.
* Keeping it simple.
* Succeeding and celebrating together.
Our people are our difference; their dedication, warmth, and pursuit of excellence set Spire Healthcare apart.
For further information about this role or for an informal conversation about the range of career options available with Spire, please contact Tim Lincoln-Shaw at Tim.Lincoln-Shaw@spirehealthcare.com.
Job Info
* Job Identification: 20403
* Posting Date: 09/06/2024, 01:55 PM
* Apply Before: 10/04/2024, 01:55 PM
* Job Schedule: Full time
* Locations: 2nd Floor, Building 1, Eastern Business Park, CARDIFF, CF3 5EA, GB
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