Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Office Manager Based in High Wycombe 4 days in the office, 1 day working from home As Office Manager for Ebury Mass Payments, based in our High Wycombe office, you will be the ‘heart and soul’ of the team, responsible for ensuring that everything runs smoothly and your colleagues have everything they need to succeed. Working closely with the Head of Mass Payments and the Senior Leadership team, this is a varied and interesting position that requires someone with a flexible, proactive and supportive approach. In this role, you will report directly to the Head of Mass Payments, acting as Executive Assistant when required. Responsibilities: ● Offices, Assets and Facilities management: ○ Lead employee experience & deliver a first-class workplace experience for our employees, both office- and home-based workers if any in the future, and for guests of our offices ○ Responsible for the effective running of facilities contract services including; building maintenance, purchasing, post room, security, cleaning, waste management, stationery, plants, coffee machine, pest control, environmental and building consultancy services. ○ Responsible for the planned and ad hoc/reactive maintenance and upkeep of the premises and equipment including the required safety checks, liaising with contractors as required ○ General office management duties including meeting room management and conference call facilitation, hot desk administration, supplies and stock management of office supplies, business card administration, company merchandise, monthly office social events, courier bookings etc ○ Ensure operational and services standardisation is aligned with the global facilities manager and with local Ebury representatives in the Country ○ Real Estate responsibility and landlord relationship management ○ Assist with the inventory record keeping and basic maintenance (in collaboration with central IT) of all computer assets ○ Ongoing monitoring and control of the pool, leased, rented or owned by the Company Cars, ○ Space and planning management, lead Moves and project coordination ○ Negotiate with suppliers and budget management. Led services bid process ○ Accountable for assigned events to be held in the Offices as an Offsite or Bootcamp, Summer and Christmas Dinner. ○ Led the primary inbound communication channels and correspondence including phone calls, mailboxes and physical packages delivered to the office ○ Conduct satisfaction surveys and create action plans/site improvement plans ● Health & Safety: ○ Lead the duty of care, and health and safety programs with comprehensive policies and practices for the offices- and home-based workers. ○ Responsible for delivering full H&S compliance according to local regulations ○ Organise all relevant Health & Safety staff training as necessary ○ IOSH certification ● Executive Assistant: ○ Manage travel bookings and expenses for the Head of Mass Payments, using our global travel & expenses platform, Navan. ○ Take responsibility for the planning of both company and employee events in the local office. ○ Handle sensitive information with the utmost confidentiality and discretion. ○ Manage and track executives' expenses, ensuring accurate reporting and reconciliation. ○ Act as the primary point of contact for internal and external communications on behalf of executives, ensuring timely responses. ○ Provide comprehensive administrative assistance to executives, including calendar management, travel coordination, and meeting scheduling. Skills, experience & knowledge: ● Demonstrable experience in multi-site/office administration in a corporate environment including meeting services, events and purchasing, company cars management and other office equipment in a mid-size organisation ● Facilities health and safety experience. IOSH certification is not required but desired ● Hospitality experience is a plus ● Excellent interpersonal skills with proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations ● Strong oral and written English skills ● Excellent organisational and time management skills ● Friendly individual able to take initiative ● Good at multitasking with the ability to remain calm and focused under pressure ● Able to work in a fast-paced environment and meet deadlines when needed ● Analytical skills ● Bachelor in Business Administration, Tourism and Hospitality management is a plus About Us Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family. Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies. None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector. We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future. Please submit your application on the careers website directly, uploading your CV / resume in English.