Level 3 Information Communication Technician
Company: TDM Group Limited
Full Address: Haskell House 152 West End Lane, Greater London, NW6 1S
Weekly Hours Worked: 40
Salary: £18,000-£20,000
Contact: Sean.Hove@estio.co.uk or call 0113 3500 333
About the company:
TDM Group Ltd was formed in 1997 and has evolved into a Managed Business IT Services provider, combining technical know-how with strong business acumen to consider the impact technology has on client-partners’ organisations.
Brief job description:
Estio Training has an exciting opportunity for a Field Engineer Apprentice with TDM Group Limited, a Managed IT Service provider based in Greater London.
Job Description:
To provide 1st and 2nd line support and help deliver projects onsite at client-partner sites.
Under supervision, you will be trained to carry out:
* Software installations: Windows Server, Linux, and Windows Desktop versions
* Hardware installations and racking: servers, thin clients, storage devices, and switches
* Initial troubleshooting for hardware failure
* PC/laptop hardware support
* PC/laptop rollouts
* Office move projects
* Installation, termination, testing, and labelling of cross connects in Data Centre or other facilities
Your duties and responsibilities will include:
* Configuration of desktop/server hardware installation and builds for delivery to client-partner environments.
* Working in data centres to install new racks, servers, storage, and network devices.
* Repairing or troubleshooting faulty equipment, installing and configuring hardware and software.
* Resolving first line user support requests onsite and over the phone.
* Travelling to client sites across England for onsite presence and project work.
* Playing an active role in the team, remaining flexible to support others during busy periods, and being prepared for long periods away from home.
* Working as part of a team to deliver projects.
Qualifications:
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
Skills Required:
* Good hardware knowledge – PCs, laptops, servers, and printers.
* Good understanding of Windows and MAC operating systems, and mobile devices.
Personal qualities:
* Enthusiastic about IT
* Effective team player
* Good communication skills, both verbal and written
* Able to effectively communicate at all levels of an organisation
* Confident and proactive approach to work
* Attention to detail
* Versatile and adaptable
Future prospects:
The role offers a permanent position upon completion of the apprenticeship, depending on performance.
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our qualified and experienced training team. We have built our programmes around the real-world use of modern technology, ensuring that the skills developed can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team to maximize their work experience.
Successful completion of this apprenticeship provides an accredited Level 3 Information Communications Technician, with training in how to:
* Efficiently operate and control ICT infrastructure – physical or virtual hardware, software, network services, and data storage.
* Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
* Prioritize systems support tasks and monitor and maintain system performance
* Maintain regulatory, legal, and professional standards.
* Support the information systems needs for your business.
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