We are seeking a proactive and client-focused Account Manager to join our team. Reporting to the Client Services Director, you will play a key role in managing and growing relationships with small to mid-size accounts.
Working closely with Account Directors, you will identify opportunities for growth, lead new business pitches, and collaborate with cross-functional teams to ensure exceptional client support throughout project delivery.
Key Responsibilities:
* Maintain and build strong working relationships with clients. From initial contact / chemistry meeting through onboarding, delivery, wash up and continuous improvement. Account Managers should be viewed by the clients as critical to the success of their business.
* Deliver further revenue growth, through effective account management, reporting and outstanding customer experience.
* To have a good understanding of the client’s business and the sector in which they operate – able to brief teams so that strategic client objectives are front of mind.
* Ensure smooth transition into delivery and ensure regular check-ins with client/delivery team. Participate in post-event evaluations to help identify further opportunities.
* Identify and convert opportunities to grow relationships and revenues for existing clients. Working with the Client Services Director, develop and maintain Account Growth Plans.
* Be responsible for the financial growth of your account(s) including proactively identifying new business opportunities within them.
* Working with the New Business Team you will lead on new business pitches and collaborate with all teams across the business to coordinate successful responses.
* Work with Commercial to analyse and review client revenue, margins, and efficiencies.
* Ensure contractual KPIs and SLAs are adhered to.
* Proactively address and trouble shoot client challenges as needed and act as point for escalation– these include ways of working, delivery against objective, KPIs etc. Account Managers will need to keep abreast of project status, client disposition, but not be in the detail of delivery.
* Working with the Client Services Director, develop and implement account growth plans, KPIs and targets for client accounts, sectors, and across Mission group. Support the Client Service Director, by managing up and bringing new/evolved ideas for consideration.
* Research and prepare client proposals and pitch responses.
* Stay abreast of industry developments, innovations, and technologies – working with Creative, Production and Delivery teams.
* Develop and continuously improve Account Management tools and strategies, sharing best practice across peers.
* Be an effective ambassador for Bray Leino Events.
About the Person…
* Experience working in an events or marketing agency environment.
* Ability to build, maintain, and grow strong client relationships.
* Strong communication, presentation, and interpersonal skills, with the ability to tailor messaging for different audiences.
* Ability to collaborate effectively in a team environment and contribute to new business proposals.
* Experience working toward financial targets and tracking progress.
* Experience creating and managing event budgets for live events and exhibitions.
* Willingness to travel if required, with accommodations considered as needed.
* Excellent organizational skills and attention to detail.
* Ability to work both independently and collaboratively.
What we offer:
For starters, you get 25 days holiday, which goes up to 29 after 2 years. There’s a company pension scheme, cycle to work scheme, and an extensive employee discount scheme that will save you money on everything from gym memberships to eating out. We play hard. We throw awesome seasonal staff socials, finish early on Fridays in the summer, and we close every year between Christmas and New Year.
We’ll look out for your wellbeing. There’s a medical plan that pays cashback on your dental treatment, glasses, physio and things like that; plus, it features an employee assist programme with a 24hr GP hotline and wellbeing support service. And if you refer a friend to come and work for us, we’ll pay you a finder’s fee.
The serious stuff:
We take the serious stuff seriously. You’ll be given access to the learning and development you need to grow and progress. And we have clear codes of conduct and policies on issues like equality, diversity & inclusion, and sustainability. We welcome applications from people from all backgrounds and walks of life.
We are also proud to be a Disability Confident Committed (Level 1) Employer. As a Disability Confident Committed Employer we have committed to; ensure our recruitment process is inclusive and accessible, communicating and promoting vacancies, offering an interview to disabled people who meet the minimum criteria for the job and anticipating and providing reasonable adjustments as required. If you have a view or an idea, we’ll want you to be involved in helping us always be better.
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