Job Overview
We are seeking a skilled IT Infrastructure Engineer to join our dynamic team. The ideal candidate will be responsible for designing, implementing, and maintaining our infrastructure systems. This role requires a strong understanding of various technologies and the ability to work collaboratively within a team to ensure optimal performance and reliability of our IT services. The 3rd Line Service Desk Engineer will be the final point of escalation and act as a source of technical expertise. The Engineer will be focused on technical resolution of tickets, building technical processes and procedures, and work across both on-premise and cloud technologies.
Responsibilities:
* Providing guidance to Service Desk staff on ticket resolution.
* Formalising and adding process and procedure to BAU Service Desk functionality.
* Escalation point for 1st/2nd line Technical Engineers.
* Resolving 3rd Line Tickets.
* Managing and deploying Azure services.
* Azure/Entra/O365 security.
* Software version control using InTune/Defender/ManageEngine.
* Performing Service Desk duties when required.
* Managing all on-site infrastructure.
* Maintaining backups.
Technical Skills and Capabilities:
* MS Windows Server: Active Directory, DNS, DHCP, Group Policy & Certificate Services, Updates, Performance Management.
* Storage: Windows File Servers, NTFS, Nimble/Alletra FC/iSCSI, OSNexus.
* VMWare: ESX 8.0+ Hosts, iSCSI Storage connectivity, Virtual Machines.
* Backup and Restore: Veeam, Volume Shadow Copies.
* Microsoft Online Admin: Entra/M365, Exchange online, Teams, Sharepoint, etc.
* MDM: Intune/Defender protected devices.
* Linux: Suse SLES 15, Ubuntu, Rocky, Centos.
* Switches: Nexus 9k, Catalyst 2960/9200, Allied Telesis, Ubiquiti.
* WiFi: Allied Telesis WiFi networks.
* Firewall: Fortinet clustered firewalls.
* Cabling: cat5e/6 cable runs and termination, Fibre cabling.
If you are passionate about technology and eager to contribute to innovative projects, we encourage you to apply for this exciting opportunity as an Infrastructure Engineer.
This Role Comes with a Glass-Full of Benefits!
At Kingsland Drinks Group, we believe in celebrating our team’s hard work and passion. That’s why we offer a generous glass-full of benefits to make your experience with us as rewarding as possible:
* Generous holiday entitlement that grows with your length of service.
* A company day off at Christmas to spend quality time with your loved ones.
* Massive discounts on wine and spirits from our company shop – cheers to that!
* Flexible working options, including hybrid arrangements for better work-life balance.
* Life assurance cover after just three months of service.
* A ‘recommend a friend’ reward scheme – many of our team work alongside their loved ones!
* Wellbeing resources, including Mental Health First Aiders, free counselling via an EAP, and a wellbeing app. Your health and happiness matter to us.
* Health checks including diabetes and blood pressure monitoring, plus stop smoking advice.
* Training and development opportunities for all, including fully funded apprenticeships.
* Hands-on involvement with new product development, including wine and spirit tastings – bring your palate to the party!
* Free on-site parking and electric vehicle charging.
* Local community engagement opportunities and discounts for Salford Reds rugby tickets.
At Kingsland Drinks Group, our door is open to talent from all backgrounds. If you’ve got the drive, determination, and passion to succeed, there’s a place for you here. Join our team and raise a glass to your next big career move – with us as your partner in ‘wine.’
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company pension
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
* Sick pay
* Work from home
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Manchester M44 6BD: reliably commute or plan to relocate before starting work (required)
Work Location: Manchester M44 6BD
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