Job Ref: JI25398
Branch: The Midland Hotel
Location: The Midland Hotel
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 07/01/2025
Closing date: 20/02/2025
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
A fantastic opportunity for a Rooms Division Manager has just become available here at Leonardo Hotels. The successful applicant will manage all Guest Service operational areas.
As a Rooms Division Manager you are responsible for managing all aspects of Guest Service operational areas to deliver an excellent guest experience. The Rooms Division Manager will also be required to ensure that all operational, quality, and administrative functions are carried out properly. Specifically, you will be responsible for performing the following tasks to the highest standards:
What you can expect:
* Management of the day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Handles complaints, settling disputes, and resolving grievances and conflicts.
* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations.
* Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
* Utilizes interpersonal and communication skills to lead, influence, and encourage others.
* Supervises and manages employees and understands employee positions well enough to perform duties in their absence.
* Empowers employees to provide excellent customer service.
* Supports the developmental needs of others through coaching and mentoring.
Some of the perks our colleagues enjoy include:
* Special rates on Leonardo Hotel rooms across the UK Europe.
* Company-wide recognition scheme.
* Meals on duty.
* Talent referral scheme.
* Regular team celebrations and events.
* Access to the Company Pension Scheme and Wellbeing Support.
* Ongoing job-related training programmes with clear paths for progression.
What we are looking for:
* Experience as part of the management team in a large/multi-outlet, 4-star hotel.
* A passion for leading a team covering all areas of Rooms Division including Front Office, Concierge and housekeeping.
* High standards of guest care and the ability to promote those standards within the Rooms Division departments.
* The ability to influence and inform people at all levels of the business.
* Confidence in advising the Senior Team on management and performance of the department.
* Experience of working with budgets, cost control and revenue management.
* An in-depth understanding of competitor analysis and revenue strategy.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe.
About The Midland Hotel
Situated in the heart of the city, The Midland is a luxury hotel in Manchester. As a four-star hotel, The Midland features 312 pristine bedrooms, two award-winning restaurants, and impressive conference and meeting rooms.
Our guests will benefit from our award-winning luxurious spa, The Spa At The Midland.
About Leonardo Hotels
At Leonardo Hotels, our vision is to be the first choice for everyone who values genuine hospitality. We emphasize career development and recruit based on personality and values.
We strive to make all of our hotels great places to work, offering excellent employee benefits and performance-based rewards.
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