Torbay and South Devon NHS Foundation Trust
We are looking for someone to provide a ward based catering service to patients. The post holder will be required to provide the patient meal service and beverage services at ward level.
You will be required to provide a polite, courteous and helpful service to patients and staff, comply with all HACCP food safety requirements and legislation, and work as part of the ward based team, ensuring a high quality food service and presentation of meals including breakfast, lunch and supper services.
You will be responsible for the co-ordination of all patient food and beverage services in accordance with the NPSA Nutritional Guidelines and expected to comply with all Trust Infection Control policies and conduct yourself in a manner that minimises the risk of healthcare associated infections.
Main duties of the job
* Ensure high standards when working individually or as part of the team and be aware of the Trust's objectives and priorities.
* Understand the Trust's key priorities and those for your Directorate and Service.
* Understand level one Equality and Diversity.
* Maintain good working relationships with colleagues.
* Respond with humanity and kindness to every person.
* Attend specified shifts as required.
* Promote an effective team ethos.
* Provide the highest quality of customer service by listening to and acting on feedback.
* Engage in the annual review process.
* Maintain a high standard of personal hygiene and appearance.
* Use all PPE as required.
* Support colleagues to achieve common goals.
* Participate in regular team meetings.
* Value and treat team members equally and with respect.
* Strive to provide excellent, innovative services for patients.
Job responsibilities
* Prepare patient menu orders in readiness for service.
* Regenerate meals as per the correct procedure and safety instructions.
* Prepare hot/cold beverages and ensure that all beverages are served at the correct temperature.
* Communicate with the main kitchen any changes in meal requirements.
* Ensure thorough cleanliness of the ward kitchen at all times.
* Check and clean the refrigerator, discard out of date food and ensure all refrigerated food is labelled and stored correctly.
* Maintain stocks of all catering products.
* Prepare food/beverage trolleys, maintaining cleanliness throughout the day.
* Distribute and collect all patient menus including special diets.
* Serve ward beverages in compliance with departmental policy.
* Oversee the receipt of food orders from the main kitchen.
* Effectively regenerate cook freeze meals.
* Clean patient tables prior to food service.
* Prepare patient food service trays.
* Serve and distribute all meals according to patients' choices.
* Collect all trays and dishes and clean patient tables after every food service.
* Change water jugs throughout the day.
* Report to a senior nurse when a patient has not eaten.
* Assist in the distribution and completion of catering satisfaction survey questionnaires.
* Keep all stores areas within the ward clean and tidy.
* Wear the uniform as issued and maintain an appropriate appearance.
* Ensure the correct PPE and colour coding is maintained.
* Be responsible for food safety and complete all paperwork.
* Comply with Health and Safety regulations at all times.
* Ensure that all waste is collected and processed according to legislation.
* Ensure that all kitchen equipment is used safely and cleaned to a high standard.
* Report damaged or broken equipment to the Estates department.
* Ensure all kitchen equipment is cleaned according to the manufacturer's instructions.
* Receive stores orders and place in appropriate storerooms.
* Ensure timely distribution of Patient menu choices.
* Administer Food Safety and Food Hygiene checks and record on a daily basis.
Person Specification
Qualifications & Training
* Willingness to undertake training relevant to the post.
* Basic numeracy and literacy skills.
* Basic IT skills.
* NVQ Customer Care Training.
* COSHH & Health and Safety.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
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