Service Advisor
Location: Buckinghamshire Jaguar Landrover
Contract type: Permanent, full-time
Working hours: Monday to Friday 8:30 am to 6:00 pm, Saturdays on a rota 1 in 3 8:00 am to 1:00 pm
Salary: Up to GBP30k Basic Plus OTE
We're looking for a Service Advisor to join the team here at Jaguar Landrover. This role is offered on a permanent basis on a 42-hour per week contract including Saturday mornings on a rota with a very competitive starting salary of GBP26,000 and a generous, uncapped bonus. This is an opportunity not to be missed!
You will be joining a friendly and efficient Aftersales department that is led by the very talented Service Manager. We will ensure you feel part of the team from the very start and will help to develop your skills and knowledge through continuous training and 1 to 1's.
Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to show off their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. With this in mind, we provide ongoing training and development opportunities for our Service Advisors through customer experience workshops.
* Booking MOTs, services and other repair work for our customers
* Advising customers about warranty cover and upselling additional parts/accessories
* Liaising with the full Aftersales department to organise and schedule appointments
* Managing a high volume of customers daily as well as telephone calls and online booking queries
* Informing customers of turnaround times and ensuring effective communication
* Maintaining accurate customer records and updating the systems
You will have heaps of energy, a warm personality and a real passion for delivering first-class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information clearly. Previous experience using Kerridge (ADP) would be an advantage.
If you have worked in a similar role within the automotive industry or have a passion for customer service and cars, we want to hear from you!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market-leading rewards and benefits package.
* Competitive salaries with clear pay scales in place as you develop
* Generous annual leave allowance that increases with length of service
* Eligibility to join one of our colleague car plans and cycle to work scheme
* Enhanced maternity leave, adoption leave (6 months full pay), and paternity leave (2 weeks full pay)
* Critical illness cover after 2 years plus life assurance and free will writing service
* Techscheme where you can get the latest tech for less and spread the cost
* Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services
Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
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