Social network you want to login/join with:
Mascor (John Deere): Service Advisor, Newcastle upon Tyne
Client: Mascor (John Deere)
Location: Newcastle upon Tyne, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 104aa8eda543
Job Views: 100
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description:
Mascor (John Deere): Service Advisor
Plennegy (Pty) Ltd.
2023-06-06 Newcastle
Job Ref #: S310010
Industry: Technical
Job Type: Permanent
Positions Available: 1
Mascor is a Company consisting of franchised Automotive, agricultural mechanisation and fuel. With more than 50 years in the industry, we offer prestige brands such as John Deere, Toyota, and Warath while our highly skilled staff provides professional and high-quality service and standards of workmanship. Mascor is currently looking for a Service Advisor responsible to act as a liaison between customers and service technicians. This position will utilize knowledge to focus on excellent customer service, determine vehicular faults, give approximate repair timelines, and provide technicians with accurate repair descriptions.
RESPONSIBILITIES:
1. Customer Service:
Always give friendly and qualified customer service. Treat the customer in such a manner that a high level of confidence is developed. Operate a customer-friendly concern resolution process.
2. Advising:
Welcome the customer by name; demonstrate a personal interest in the customer and his requirement/concerns. Listen carefully to all customers' wants, requirements, and concerns. Complete the job card in detail.
3. Vehicle Return:
The Service Advisor should specifically check the appearance and function of all repaired vehicles (Ag Equipment washed and cleaned). Ensure that all promises given to the customer are fully met.
Job Requirements:
REQUIREMENTS:
Education:
Min: Grade 12
Ideal: Technical certificate
Experience:
- Above average knowledge of all machines and specialized equipment.
- Advanced Sales and Marketing experience in the agriculture sector.
- +3 Years’ experience in a similar role.
#J-18808-Ljbffr