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Customer Service Advisor (Legal Helpline), Sheffield
Client: Thompsons Solicitors
Location: Sheffield, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
dc96d5af9792
Job Views:
2
Posted:
26.03.2025
Expiry Date:
10.05.2025
Job Description:
We are hiring for our customer service team, so if you have a passion for delivering excellent customer service, want to work for somewhere that makes a difference and you are a people person, we would love to hear from you! This is a full time role position (34.5 hours) with shift patterns varying from Monday-Friday (8-8) and occasional (9-5) Saturdays - typically once a month.
Working as part of our successful Contact Centre based in Sheffield, the role of a Customer Service Advisor, in our Legal Helpline team involves handling Personal Injury enquiries that come into the firm and you will be proactively capturing relevant information on our systems.
Key Responsibilities
* Deal with and respond to telephone calls, emails and messages
* Communicate in a professional timely manner
* Carry out initial case assessments to determine the progression of a case - but don't worry we will give you all the training needed for you to be able to succeed in your role! So no previous experience is necessary.
* In return, you will be working alongside lawyers who work on a diverse portfolio and highly prestigious cases. This is a great opportunity for someone who would like to join a well established law firm and utilise their customer service skills whilst learning all about our legal helpline team.
About You
* Exceptional organisational skills
* Strong ability to communicate professionally, clearly and effectively
* The ability to keep calm and composed under pressure
* A genuine passion for customer service and pride in your work
* Someone who wants to be part of a friendly and supportive team
Sound good? Apply today!
For 100 years, leading social justice law firm, Thompsons Solicitors, has been fighting for the rights of the injured and mistreated and changing lives for the better. Since 1921, we have stood shoulder-to-shoulder with trade unions to implement key legal reforms and give a voice to those who might otherwise have been disadvantaged and marginalised.
Today, Thompsons employs 800 staff who work at 18 offices right across the UK. Key areas of legal specialism include: personal injury, serious injury, asbestos diseases, medical negligence, road traffic accidents, accidents at work, industrial diseases and trade union law. As a point of principle, the firm has never worked for employers or insurers.
We want to hear from anyone who is keen to progress a legal career with a firm that won’t let up in its quest for fairness.
Visit www.thompsons.law or call 0800 0 224 224
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