Your new companyOne of the country's top universities for equipping students with the skills they'll need for future success, this institution is a great place to work.They are a huge organisation and are still very personable.They are passionate about team working, they care about their people and reward hard work. They believe in and celebrate diversity and individual success. Progressive and forward-thinking are their beliefs.Your new roleResponsible for the management of the service level agreements and key performance indicators for the service, Change, Incident and Problem Management ITIL processes, and involvement in critical incident response and business continuity. You will be an integral part of the digital services team managing a team of six and first and second line support workers.You will manage the service desk and campus support teams tickets to deliver consistent and efficient service, including troubleshooting, technical assistance, and user training, ensuring KPI's and SLAs are developed and met.Overseeing the operation and enhancement of digital platforms, tools, and resources, collaborating with academic departments to support the integration of technology and software into the curriculum and provide training on digital tools for teaching and learning.You will lead and manage IT projects related to the digital campus, such as system upgrades, new technology rollouts or the introduction of innovative digital service...