Pinnacle Group are seeking a Professional Scheme Manager to Provide a comprehensive supported housing service across the scheme and to take full operational responsibility for an area as defined by the Head of Housing You will be joining our Homesteam based in Telford. Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties. You will be responsible for the effective management of the housing/property management service and all aspects of tenant & housing management, providing regular reports on performance, identifying key issues and solutions. If you take pride in your work and have a passion for a culture that delivers service excellence, we encourage you to apply. Full Time Position 37.5 Hours p/w Address: Stirchley House, Grange Avenue, Stirchley, Telford, TF3 1AA The post will be subject to a successful Enhanced DBS check. Who We Are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We’re Looking For We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key responsibilities will include: To provide intensive housing management and independent living support to residents of the site, ensuring support is tailored to meet resident needs. To carry out all Housing Management duties including managing ASB, Tenancy queries and changes, drafting and serving legal notices and attending court where required. To carry out property inspection visits and pre-check out visits with tenants for the portfolio. To ensure all building / property management and compliance documents are valid and ensure all works required are ordered before they are due and within budget Keep and maintain all tenancy records up to date. Review tenancies and manage the renewal process. Key requirements: A good understanding and working knowledge of the Care Act, and housing related support A good understanding and working knowledge of Housing legislation and current best practice Knowledge of Affordable rent unit management, residential lettings and the property industry Experience of working in a front-line Housing Management service Excellent IT skills with Microsoft Office (in particular Word and Excel) Excellent communication skills, both written and oral. Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme