Home Ownership Service Officer
* Hourly Pay: £17.02 (PAYE)
* Location: Sheffield, S4
* Job Type: Full-time hours
We are seeking a Home Ownership Service Officer to join our dedicated Home Ownership and Revenues Unit. This role is integral in delivering high-quality, customer-focused services across various areas including Right-to-Buy, Leasehold Management, Revenues and Collections, and Business Management. The ideal candidate will have a strong emphasis on quality, customer care, consultation, and teamwork.
Day-to-day of the role:
1. Assist the Team Leader in implementing Council policies affecting the Unit.
2. Deliver exceptional service to customers and service users, focusing on quality and customer satisfaction.
3. Contribute to the development and enhancement of service procedures and best practices.
4. Supervise and support the Senior Home Ownership Assistants and Home Ownership Assistants.
5. Ensure effective processing of Right to Buy applications and manage related performance metrics.
6. Maintain and update a database of leaseholder properties, manage service charges, and engage in leaseholder consultations.
7. Coordinate the collection of various charges and manage sundry debtor accounts to maximize revenue.
8. Develop and maintain excellent relationships with service partners, stakeholders, and customers.
9. Undertake administrative tasks and ensur...