Client Success Manager at Gungho
12 Month Fixed Term Contract – Maternity Cover
Are you ready to make a real impact, build lasting client relationships, and ensure success at every step of the journey? Gungho, a leading demand generation agency specialising in regulatory technology, is looking for a Client Success Manager to drive retention, prevent churn, and build strong, long-term partnerships with our clients.
About the Role:
As a Client Success Manager, you’ll play a pivotal role in ensuring our clients achieve their desired outcomes using our services. You’ll build deep relationships, guide clients through onboarding, provide ongoing education, and identify growth opportunities—making sure our clients not only stay with us but thrive with us.
What You’ll Do:
* Own client retention – Prevent churn by building trust, solving issues proactively, and driving client satisfaction.
* Lead onboarding journeys – Guide clients through a smooth onboarding process, ensuring they hit the ground running.
* Educate and empower – Continuously help clients maximise the value of our services and ensure their success.
* Drive growth – Identify opportunities for account expansion when the time is right, partnering with the sales team.
* Gather feedback – Collect valuable insights to help refine our services and improve the client experience.
* Build relationships – Create lasting connections by providing consistent value and being a trusted advisor.
What We’re Looking For:
* A client-focused professional with proven experience in customer success, account management, or a similar client-facing role.
* Strong communication and problem-solving skills.
* Empathy and industry knowledge to understand client needs.
* Experience in collaborating with sales, marketing, and service delivery teams to deliver client success.
Job Type: Fixed term contract
Contract length: 12 months
Experience:
* CRM software: 1 year (required)
* Customer relationship management: 3 years (required)
* Sales: 3 years (required)
* Relationship management: 3 years (required)
Work Location: In person
Expected start date: 02/12/2024
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