Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.
We are a small, dynamic team of five based near Heathrow Airport, and we’re looking for a driven and knowledgeable professional to join us. Operating in a fast-paced environment, we need someone with strong expertise in imports and a solid understanding of exports, who can bring energy, adaptability, and a proactive approach to our growing team.
The Role
* Supervise all Airfreight with a hands-on approach at various stages and from start to finish
* Creating and maintaining customer standard operating procedures
* Having a clear financial understanding of each job file(s) within your remit
* Having ownership and taking accountability to support the team in delivering operational excellence
* Ensuring that customer service is maintained at a high level
* Delivering accurate and timely paperwork in relation to the creation and issuance of import documentation
* Demonstrating commercial acumen and an in depth understanding of the P&L of a job
* Ensuring timely and accurate freighting and invoicing
* Managing operational and financial reports, ensuring anomalies are escalated appropriately
* Establishing and maintaining strong working relationships with suppliers, airlines & overseas partners/agents
* Supporting the Operational Manager in ensuring Metros' policies and procedures are adhered to
General Skills
* Solid freight forwarding experience in airfreight, imports and export knowledge would be helpful
* Familiarity with handling air movements from start to finish
* Experience of managing client/customer and carrier relationships with strong verbal and written communication
* Experience of overseeing staff in a high pressure environment whilst retaining the capacity to remain calm under pressure and have the ability to motivate and develop people
* The ability to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency
* Knowledge and experience of customs is desirable
* Strong work ethic
* A ‘can do’ attitude is applied with all communications
* Cargowise experience highly beneficial
* Supervisory experience is desirable, but not mandatory
* Excellent attention to detail
* Strong numerical and commercial skills
* Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office)
Why choose Metro?
* Competitive salary including a bonus which is paid twice a year!
* Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more
* Health cash plan
* Octopus Electric Vehicle car scheme
* Free parking
* Respectful working environment
* Plenty of opportunities for training and development
We are looking for candidates who are happy to work in the office full-time during regular business hours.