Dnata Travel Group B2B is an award-winning tour operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of the dnata Travel Group family, owned by the Emirates Group.
We are now recruiting for a Specialist Administrator to join our cruise and tours administration team at our UK flagship office in Leyland, supporting our B2B brands of Cruise Plus and Incredible Journeys.
This is a great opportunity to join a fast-paced and exciting industry where no 2 days are quite the same. In this role, you will service after-sales calls from our travel agent partners, providing the excellent service that they expect from us.
Our Specialist Administration team is dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey.
Day to day, you will be responsible for:
* Answering varied queries including invoice issues, commission and VAT information, insurance, and any other enquiry relating to a reservation.
* Making changes to a customer’s holiday.
* Adding special requests to bookings.
* Booking special meals & pre-booking seats on flights.
Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm.
Minimum Requirements:
* Previous experience working in a customer service or travel industry environment.
* Highly customer-focused – always putting the customer first.
* Excellent attention to detail.
* Excellent communication skills.
* Able to work under pressure, meet deadlines, and remain calm.
* Passionate about travel.
* Great team working skills.
* Travel qualification – desirable.
* GCSE Grade A-C/9-4 in Maths and English language – or equivalent.
For more information, please click on the job description below.
We have some fantastic benefits, making us a great place to work:
* Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people.
* 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays).
* Company pension scheme.
* Life assurance.
* Low-cost health care for you and your family.
* Employee Assistance programme.
* Ongoing development – we have an in-house People Development Team.
* Cycle to work scheme.
* Long service awards.
* Reward & recognition programme.
* Volunteer days – one day’s paid leave each year to volunteer with a registered charity.
* Casual dress code.
* Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking.
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